Track course statistics

You can activate the extended visibility feature on your platform to allow admins and coaches to access the statistics page of courses in the catalog or library of their group and any publicly connected groups. Coaches can only see the statistics for learners in their group, provided they have played the course from their group's catalog or any publicly connected group. Group admins can see the statistics for learners in their group and subgroups, provided they have played the course from their group's catalog or any publicly connected group. To activate the extended visibility feature, contact your Customer Success Partner (CSP).

General course statistics

General statistics provide a high-level overview of course performance across multiple courses or within specific groups.

View statistics for multiple courses in one group

You can access consolidated statistics for all courses you have permission to view within a single group.

• To see the statistics of a course, you must be either of the following:
  • The main author or a co-author of the course.
  • An editor in the group that owns the course.
  • A coach or a group admin and either of the following conditions is fulfilled:
    • The course is owned by your group.
    • The course is available in your group catalog.
    • The course is available in your group library.
  • A manager and one of your managees has played the course.

To view the statistics for multiple courses in one group:

1. In the left navigation panel, click on a group.
2. At the top of the group page, click Courses.
3. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.

General course statistics page

This page contains 2 sections:

• Courses that need your attention: This section highlights courses with 10 or more views but a reaction score below 50. If no courses meet these criteria, this section won't appear.
• Manage courses:  A table displaying all your courses with the following columns:
  • Title: Course name
  • Author: Main author's full name
  • Reaction score: Reaction score of the course (see Track course impact with the reaction score)
  • Activities: Total number of activities in the course (hover to see activity types)
  • Views: Total number of course starts (multiple views by the same user count separately)
  • Created on: Date of first save
  • Available languages: Number of available language versions (requires the Globalization solution). Click to view the list of languages.
  • In catalog: Toggle showing catalog availability in the group
  • In library: Toggle showing library availability in the group

Download statistics for multiple courses in one group

You can export general statistics in CSV format for all courses you have permission to view within a group.

• To see the statistics of a course, you must be either of the following:
  • The main author or a co-author of the course.
  • An editor in the group that owns the course.
  • A coach or a group admin and either of the following conditions is fulfilled:
    • The course is owned by your group.
    • The course is available in your group catalog.
    • The course is available in your group library.
  • A manager and one of your managees has played the course.

To download statistics for multiple courses in a given group:

1. In the left navigation panel, click on a group.
2. At the top of the group page, click Courses.
3. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
4. At the top right, click More actions → Download.

CSV file contents

The export includes one row per course with the following columns:

• Course Name: Course name
• Course ID: A unique string of characters identifying the course
• Author: Main author's full name
• Co-authors: Co-authors full names
• Views: Total number of course starts (multiple views by the same user count separately)
• Status: "Active", "Archived", or "Deleted"
• Creation date: Date of the first save (in format ISO 8601)
• Last update: Date of the last edition in an activity, or the settings of the course (in format ISO 8601)
• Reaction Score: Reaction score of the course (see Track course impact with the reaction score)
• Likes/Learned something/Outdated/Have a question/Useful/Irrelevant: For each column, the number of reactions in the course
• Documents: Number of Document activities in the course
• Cheat sheets: Number of Cheat sheet activities in the course
• Questions: Number of Questions activities in the course
• Comments: Number of Comments in the course
• Source language: Language used in the course Edition mode
• Available translation languages: Translated languages declared for the course and made available to learners, separated by a "|"
• Unavailable translation languages: Translated languages declared for this course but not made available to learners, separated by a "|"
• Tags: Name of the tags added to the course (or an activity of the course), separated by a "|"
• Group: Name of the lowest-level group of the main author
• In group catalog: "TRUE" if the course is available in the group catalog, "FALSE" otherwise
• In group library: "TRUE" if the course is available in the group library, "FALSE" otherwise

Download statistics for multiple courses across groups

You can export an overview of course statistics in CSV format.

1. At the top of the homepage, click Courses.
2. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
   • By default, the course list only includes Active courses.
3. At the top right of the course list, click More actions → Download.

CSV file contents

The downloaded file displays one line per course, with the following columns:

• Course Name: Course name
• Course ID: A unique string of characters identifying the course
• Author: Main author's full name
• Co-authors: Co-authors full names
• Views: Total number of course starts (multiple views by the same user count separately)
• Status: "Active", "Archived", or "Deleted"
• Creation date: Date of the first save (in format ISO 8601)
• Last update: Date of the last edition in an activity, or the settings of the course (in format ISO 8601)
• Reaction Score: Reaction score of the course (see Track course impact with the reaction score)
• Likes/Learned something/Outdated/Have a question/Useful/Irrelevant: For each column, number of reactions in the course
• Documents: Number of Document activities in the course
• Cheat sheets: Number of Cheat sheet activities in the course
• Questions: Number of Questions activities in the course
• Source language: Language used in the course Edition mode
• Available translation languages: Translated languages declared for the course and made available to learners, separated by a "|"
• Unavailable translation languages: Translated languages declared for this course but not made available to learners, separated by a "|"
• Tags: Name of the tags added to the course (or an activity of the course), separated by a "|"
• Group: Name of the lowest-level group of the main author

Detailed course statistics

Detailed statistics provide in-depth insights into individual course performance, learner engagement, and completion.

View detailed statistics for one course

1. At the top of the homepage, click Courses.
2. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
   • Unless you select another Status, the course list only includes by default Active courses.
3. On the right of the course row, click Results and statistics.

Detailed course statistics page

The course statistics page displays:

• Completion rate of the course
• Relevance score
• Reaction score
• Average completion time
• Number of unique users who played the course.
• Graph per multiple-choice opinion question (if the course includes opinion questions). For more information, see View the opinion questions statistics for a course.
• Individual responses table for all opinion questions included in the course (if the course includes opinion questions). For more information, see View the opinion questions statistics for a course.
• Engagement metrics for each activity. For more information, see View the collaborative activity of a course.
• Relevance score of the course by group.
• Results by group.
• Results by language.
• Individual results.
• Score by question.

View which paths include a specific course

1. At the top of the homepage, click Courses.
2. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
   • Unless you select another Status, the course list only includes by default Active courses.
3. On the right of the course row, click Results and statistics.
4. At the top, under the course name, click Included in X paths.

A dialog box displays the paths that include the course. You can click on a path to view more details about it.

Download detailed statistics for one course

You can export detailed learner-level data for a single course from any section in the course statistics page.

1. At the top of the homepage, click Courses.
2. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
   • Unless you select another Status, the course list only includes by default Active courses.
3. On the right of a course row, click Results and statistics.
4. Scroll down to Results by group and click Download.

CSV file contents

The downloaded file will display one line per learner per attempt per course, with the following columns.

• Last name: last name of the user.
• First name: first name of the user.
• Email: email of the user.
• User Custom Field: title of the custom field (one column per custom field, ordered alphabetically). All custom fields are displayed by default, unless filtered in the export pop-up.
• User ID: unique ID of the user.
• Role title: role of the user.
• Account creation date: date that the users account was created.
• Learner deletion date: date that the learner was deleted (if applicable).
• Automatic deletion date: date that the learner is scheduled to be deleted (learn more about automatic deletion).
• Additional information: contents of the field Additional information in the user profile.
• Managers: emails of the user's managers, separated by a comma.
• Path: title of the path.
• Path ID: unique ID of the path.
• Path session: title of the path session.
• Path session ID: unique ID of the path session.
• Course: name of the course.
• Text description: description of the course (if applicable).
• Language: language of the course.
• Score: score of the learner on the attempt.
• Progress: completion rate of the learner on the attempt.
• Result: users result on the course.
• Start: Date and hour of the start of the attempt by the learner (with the format YYYY/MM/DD HH:mm).
• End: Date and hour of the end of the attempt by the learner (with the format YYYY/MM/DD HH:mm).
• Total time spent: time spent by the learner on the attempt.
• Expected duration: value of the field Estimated duration, defined in the course settings.
• Tags: list of tags added to the course.
• Course ID: unique ID of the course.

Download detailed statistics for multiple courses

You can create custom reports with learner-level data across multiple courses.

1. In the left sidebar, click General analytics.
   • If General analytics doesn’t appear in your sidebar, click All at the top of the homepage, then click Statistics at the top left.
2. Open the Custom reports tab.
3. Click New report.
4. Optional: In the Filename field, you can enter a name for the export file where the data will be stored. If you do not specify a filename, a file named export.csv is created.
5. In the Type section, select Courses.
6. Optional: Click the Filter tab and filter by groups, users, date, course, enrollment type, and sessions.
   By default, the export contains all users, groups, sessions, and custom fields.
7. At the top right of the page, click Download → Now.

You can also click Download → Via email to receive a download link for the file by email. We recommend this option if the direct download takes too much time.

CSV file contents

The downloaded file displays one line per learner per course attempt (if a learner attempted a course twice, there will be two lines in the file), with the following columns:

• Last name: last name of the user.
• First name: first name of the user.
• Email: email of the user.
• User Custom Field: title of the custom field (one column per custom field, ordered alphabetically). All custom fields are displayed by default, unless filtered in the export popup.
• User ID: unique ID of the user.
• Role title: role of the user.
• Account creation date: date that the users account was created.
• Learner deletion date: date that the learner was deleted (if applicable).
• Automatic deletion date: date that the learner is scheduled to be deleted (learn more about automatic deletion).
• Additional information: contents of the field Additional information in the user profile.
• Managers: emails of the user's managers, separated by a comma.
• Path: title of the path.
• Path ID: unique ID of the path.
• Path session: title of the path session.
• Path session ID: unique ID of the path session.
• Course: name of the course.
• Text description: description of the course (if applicable).
• Language: language of the course.
• Score: score of the learner on the attempt.
• Progress: completion rate of the learner on the attempt.
• Result: users result on the course.
• Start: Date and hour of the start of the attempt by the learner (with the format YYYY/MM/DD HH:mm).
• End: Date and hour of the end of the attempt by the learner (with the format YYYY/MM/DD HH:mm).
• Total time spent: time spent by the learner on the attempt.
• Expected duration: value of the field Estimated duration, defined in the course settings.
• Tags: list of tags added to the course.
• Course ID: unique ID of the course.

Opinion questions statistics

View the opinion question statistics for one course

1. At the top of the homepage, click Courses.
2. Optional: Above the list of courses, click Filter to filter the course list by Status, Provider Source, Tags, Languages, and Author and Co-authors.
   • Unless you select another Status, the course list only includes by default Active courses.
3. On the right of a course row, click Results and statistics.

If the course includes opinion questions, the course statistics page displays at the top:

• A section per multiple-choice opinion question, with the following information:
  • In the title, the opinion question.
  • In the subtitle, the ratio of people who answered out of the people who had started the course.
  • In the bar chart, the percentage of respondents who selected the response to an opinion question out of the total number of learners who have started the course.
• An Individual responses table for all opinion questions included in the course, with:
  • One column per opinion question.
  • One row per learner per course attempt.

Collaborative activity statistics

Track learner engagement through views, reactions, comments, and downloads at the activity level.

View the collaborative activity of one course

Editors and contributors can see and download the number of views, likes, reactions, comments, and downloads for a specific course.

1. At the top of the homepage, click Courses.
2. On the right of a course, click Results and statistics.

The table Engagement by activity displays one line per activity, with the following columns:

• Views: Number of times the activity has been started (a user who played the activity twice, in two distinct attempts, counts as 2 views).
• Likes/Learned something/Outdated/Have a question: For each column, number of reactions in the activity.
• Comments: Number of public comments published in the activity.
• Downloads: Number of times the activity was downloaded by a learner (documents and cheat sheets only).

Click on the number to see the list of users for each action.

Download the collaborative activity of one course

1. At the top of the homepage, click Courses.
2. On the right of a course, click Results and statistics.
3. On the top right of the table Course Activities, click Download.
4. When prompted, click Download.

The downloaded file will display one line per course activity, with the following columns:

• Title: Title of the activity.
• Views: Number of times the activity has been started (a user who played the activity twice, in two distinct attempts, counts as 2 views).
• Likes/Learned something/Outdated/Have a question: For each column, number of reactions in the activity.
• Comments: Number of public comments published in the activity.
• Downloads: Number of times the activity was downloaded by a learner (documents and cheat sheets only).
• Type: Type of activity (Cheat Sheet, Question, Document).

View the collaborative activity of multiple courses

• If your screen does not have the Show More option at the top of the page, scroll the list until you see Collaborative activities, then click it.

Editors and contributors can see the reaction score, number of comments, views, likes, and reactions for all their courses.

1. At the top of the homepage, click Show more→  Collaborative Activities (you may need to scroll the list by clicking to see Show more).

The table displays the following columns, with one line per course:

• Reaction score: See Track course impact with the Reaction Score.
• Comments: Number of public comments published on the activities of the course.
• Views: Number of times the course has been started (a user who played the course twice, in two distinct attempts, counts as 2 views).
• Likes/Learned something/Outdated/Have a question/Useful/Irrelevant: Number of reactions in the course.

You can click on a course to open its statistics.

Download the collaborative activity of multiple courses

• If your screen does not have the Show More option at the top of the page, scroll the list until you see Collaborative activities, then click it.

1. At the top of the homepage, click Show more → Collaborative Activities (you may need to scroll the list by clicking to see Show more).
2. On the top right of the table, click Download.
3. When prompted, click Download.

The downloaded file will display one line per course, with the following columns:

• Course Name: Title of the course.
• Course ID: A unique string of characters identifying the course.
• Author: First name and last name of the main author.
• Co-authors: First name and last name of the co-authors.
• Views: Number of times the course has been started (a user who played the course twice, counts as 2 views).
• Status: "Active", "Archived", or "Deleted".
• Creation date: Date of the first save (in format ISO 8601).
• Last update: Date of the last edition in an activity, or the settings of the course (in format ISO 8601).
• Reaction Score: Reaction score of the course (See Track course impact with the reaction score).
• Likes/Learned something/Outdated/Have a question/Useful/Irrelevant: For each column, number of reactions in the course.
• Documents: Number of Document activities in the course.
• Cheat sheets: Number of Cheat sheet activities in the course.
• Questions: Number of Questions activities in the course.
• Source language: Language used in the course edition mode.
• Available translation languages: Translated languages declared for the course and made available to learners, separated by a "|".
• Unavailable translation languages: Translated languages declared for this course but not made available to learners, separated by a "|".
• Tags: Name of the tags added to the course (or an activity of the course), separated by a "|".
• Group: Name of the lowest-level group of the main author.

Quick reference: Understand key metrics

• Views: Each time a user starts a course counts as one view. If the same user plays a course twice, that generates two views.
• Reaction score: An aggregate metric measuring overall course impact. For more information, see Track course impact with the reaction score.
• Completion rate: The percentage of learners who completed the course.
• Average completion time: The total time spent by all learners who finished the course, divided by the number of learners who finished.
• Unique users: The count of individual learners who have started the course, regardless of how many times they viewed it.
• Date formats: Dates in CSV exports follow ISO 8601 format for creation and update timestamps, and YYYY/MM/DD HH:mm format for learner activity timestamps.