Track platform statistics on the general dashboard

Who can use this feature?

• Platform administrators and platform owners can view the general dashboard.
• Accessible only on the Web Application.

The number of users within the platform, including coaches, authors, and admins. The Learners section does not include:

• Deleted users
• Users with pending invitations

On the bottom right of the section, click See all for a full list of users that make up the number displayed in the report.

The total number of platform subgroups.

On the bottom right of the section, click See all for a full list of subgroups.

The number of courses, programs, and paths shared in groups' catalog.

On the bottom right of the section, click See all for a full list of catalog content.

The number of unique users that have accessed at least a single course within the selected reporting period, including users who were deleted from the platform after the training.

To view this section:

1. On the right of User activity by, select courses played.

You can view data for specific subgroups, or compare data between subgroups:

1. At the top of the section, click Compare subgroups.
2. Select the subgroup(s) that you would like to view.

The average number of connections to the platform per active user within the selected reporting period, including the connections from deleted users. A “connection” is determined by a user accessing at least 1 course.

To view this section:

1. On the right of User activity by, select connections.

You can view data for specific subgroups, or compare data between subgroups:

1. At the top of the section, click Compare subgroups.
2. Select the subgroup(s) that you would like to view.

The average time users spent on courses within the selected reporting period. This only accounts for users who have had accessed at least 1 course within the given period, including users who were deleted from the platform after the training.

To view this section:

1. On the right of User activity by, select training time.

You can view data for specific subgroups, or compare data between subgroups:

1. At the top of the section, click Compare subgroups.
2. Select the subgroup(s) that you would like to view.

The top 3 most engaged learners based on number of posts, completed courses, and learning needs.

Users are scored using the criteria below (individual user scores can be viewed in the downloaded CSV):

• 5 points for each completed course
• 5 points for each Learning Need created
• 2 points for each post made

On the bottom right of the section, click See all to view the engagement ranking of all learners.

The percentage of assigned path sessions that users have started within the specified date range.

A path is considered started when a user performs an action on it or finishes it within the specified date range.

Attendance calculation:

• Numerator: The number of assigned path sessions that users have started.
• Denominator: The total number of assigned path sessions that meet the following criteria:
  • Assigned by an admin, coach, or manager before the end of the date range. This excludes sessions for which learners self-enrolled.
  • Assigned to learners who were members of the platform at the start of the date range. This includes learners who were later deleted.

Note: Attendance is based on the total number of path sessions assigned, not on unique users.

Example: For a group of 10 members with 4 assigned path sessions (40 total enrollments), a 25% attendance rate means 10 out of those 40 enrollments were started.

To view this section:

1. On the right of Path sessions activity by, select attendance.

The percentage of assigned path sessions that users completed, irrespective of the path success criteria, within the specified date range. 

A path is considered completed when a user completes all mandatory steps, even if they did not meet all the success criteria, such as minimum score or time limit.

Completion calculation:

• Numerator: The number of assigned path sessions that were completed by users within the date range.
• Denominator: The total number of assigned path sessions that meet the following criteria:
  • Assigned by an admin, coach, or manager before the end of the date range. This excludes sessions for which learners self-enrolled.
  • Assigned to learners who were members of the platform at the start of the date range. This includes learners who were later deleted.

Note: Completion is based on the total number of path sessions assigned, not on unique users.

Example: For a group of 10 members with 4 sessions assigned (40 total enrollments), a 20% completion rate means 8 of those 40 enrollments were completed.

To view this section:

1. On the right of Path sessions activity by, select completion.

The percentage of assigned path sessions that users completed with all path success criteria met within the specified date range.

A path is considered completed with success when a user meets the following criteria:

• They have reached the minimum score in all mandatory steps that require one.
• They have completed all mandatory steps in the path within the time limits.

Completion with success calculation:

• Numerator: The number of assigned path sessions completed with all success criteria met within the date range.
• Denominator: The total number of assigned path sessions that meet the following criteria:
  • Assigned by an admin, coach, or manager before the end of the date range. This excludes sessions for which learners self-enrolled.
  • Assigned to learners who were members of the platform at the start of the date range. This includes learners who were later deleted.

Note: Completion with success is based on the total number of path sessions assigned, not on unique users.

Example: For a group of 10 members with 4 sessions assigned (40 total enrollments), a 10% success rate means 4 of those 40 enrollments were completed with success.

To view this section:

1. On the right of Path sessions activity by, select success.

Percentage of users accessing the platform via desktop or mobile devices during the selected reporting period. Activity is defined as the initiation of a course, and the report tracks only the device used to start that course.

For example, if a user begins a course on a mobile device and later resumes it on a desktop, only the mobile device will be recorded in this metric.

You selected Tuesday, 06 December 2022 as the start date and Friday, 16 December 2022 as the end date.

The display data period will be Monday, 05 December 2022 - Sunday, 18 December 2022.

You selected Tuesday, 10 May 2022 as the start date and Friday, 16 December 2022 as the end date.

The display data period will be Sunday, 01 May 2022 - Saturday, 31 December 2022.

You selected Tuesday, 11 May 2021 as the start date and Friday, 16 December 2022 as the end date.

The display data period will be Thursday, 01 April 2021 - Saturday, 31 December 2022

You selected Tuesday, 14 May 2022 as the start date and Friday, 16 December 2022 as the end date.

The display data period will be Tuesday, 01 January 2019 - Saturday, 31 December 2022.