Understand statistics visibility

The data you see on any statistics dashboard or report depends on both the content you can access, and the users whose data you're allowed to view.

Mechanism

The platform runs two independent checks, then shows you the intersection of the results:

1. Content statistics access: Can you view the statistics for this specific content?
2. User statistics visibility: Based on all your roles, which users' data are you allowed to see?

You only see data for users who meet both conditions: they interacted with content you can access, and your role permits you to see their data.

The two checks run independently. Because roles can overlap across contexts, you may see more or less data than expected:

• Expanded view: If you hold multiple roles (for example, manager, coach, instructor), the platform combines their permissions. You see everything any of your roles grants access to.
• Limited view: You might access a piece of content's statistics without access to all the users who engaged with it, or view a user's stats without access to all the content they played. You only see the overlap.

Who can see what

This table shows what statistics you can see, based on your role or your relationship to specific content or users.

When this article refers to content "owned by a group," it means the group is the designated owner (the "owner group") of that content.

Content ownership vs. catalog and library inclusion

Your access to content statistics depends on one of three things: your group owns the content, your group's catalog or library includes it, or you hold a specific role tied to it. This section covers content access only. See the table above for user visibility.

• Paths: Catalog/library inclusion does not grant stats visibility.
  • Group admins need their group to own the path to see its statistics and the stats of related sessions.
  • Editors get access if they are the main author or a co-author of the path, or belong to a group that owns it. Having access to the path statistics page does not mean you will see any learner data. User visibility on path statistics requires an additional role, such as coach or instructor.
  • Contributors get access if they are the main author or a co-author of the path.
• Path sessions: Visibility depends on session ownership or role.
  • Group admins can view stats if their group owns the path or the specific session.
  • Coaches need their group to own the specific session.
  • Instructors/co-instructors have visibility into stats for sessions they are assigned to.
• Courses: Visibility may come from either group ownership or catalog/library inclusion.
  • Group admins see stats for both owned and catalog/library-listed courses.
  • Coaches see stats only for courses listed in the catalog/library of groups they coach.
  • Editors have visibility into course stats if they are the main author, a co-author, or members of the group that owns the course. Visibility is not granted through catalog or library inclusion.
  • Contributors have visibility into course stats if they are the main author or a co-author of the course. Visibility is not granted through catalog or library inclusion.

Known visibility edge cases

Certain features can cause unexpected behaviors in statistics visibility. Here are a few important scenarios:

Group dashboard visibility

The group dashboard shows summary statistics for all learners in the group, even for content you normally can't see. This gives group admins a quick overview of usage in their group. You can't drill into detailed stats for content you don't have rights to view.

Audience Builder enrollment limitations

When a group is enrolled in a path via the Audience Builder, group admins and coaches do not automatically gain content statistics visibility. Content must be owned by the group to enable visibility. This differs from legacy enrollment.

Path step visibility limitations

Having visibility for a path's statistics doesn't guarantee visibility for all its steps. You can view individual steps on the path dashboard, but this isn't supported in custom reports.

Manager detail view access

Managers can see overall progress for users they manage. When they drill into individual path steps, they may see an access error: "no visibility on this content." This happens because the manager role grants user visibility, not content visibility.

Extended visibility setting

Your company may have enabled extended visibility, which expands access to content statistics for group admins and coaches.

When enabled, group admins and coaches can access statistics for content owned by their group or by any publicly connected groups.

Extended visibility expands which content admins and coaches can access statistics for, but it doesn't change whose data they can see. They may gain access to a content's statistics page, but will still only see data for users their role ordinarily permits them to view.

For example, with courses:

• Coaches can see statistics for learners in their group only if those learners played the course from their group's catalog or from a publicly connected group's catalog.
• Group admins can see statistics for learners in their group and subgroups, under the same condition: the course must be in their group's or a publicly connected group's catalog.

To enable the extended visibility setting, contact your Customer Success Partner (CSP).