The data you see on any statistics dashboard or report depends on both the content you can access, and the users whose data you're allowed to view.
Mechanism
The platform runs two independent checks, then shows you the intersection of the results:
- Content statistics access: Can you view the statistics for this specific content?
- User statistics visibility: Based on all your roles, which users' data are you allowed to see?
You only see data for users who pass both checks: they interacted with content whose statistics you can access, and your roles let you see their data.
This affects what you see in two ways:
- Multiple roles widen user visibility. If you're a manager, coach, and instructor, check 2 combines all three roles: you see every user any of them gives you access to. Check 1 still applies.
- The intersection can hide some data. For example, you can open a course's statistics but only see the learners your roles give you access to. And when you view a user's statistics, you only see the content whose statistics you can access.
Who can see what
This table shows what statistics you can see, based on your role or your relationship to specific content or users.
| Your role / Relationship | Content statistics you can see | User statistics you can see |
|---|---|---|
| Platform admin |
|
All users |
| Group admin |
|
Members of your group |
| Coach |
|
Members of groups you coach |
| Editor |
|
|
| Contributor |
|
Own results only |
| Main author |
|
No user visibility |
| Co-author |
|
No user visibility |
| Trainer |
|
For users registered in those classroom slots: attendance, RSVP, and verified attendance for those slots only |
| Instructor |
|
Users who played those path sessions |
| Manager |
|
Users you manage |
When this article refers to content "owned by a group," it means the group is the designated owner (the "owner group") of that content.
Content ownership vs. catalog and library inclusion
Your access to content statistics depends on one of three things: your group owns the content, your group's catalog or library includes it, or you hold a specific role tied to it. This section covers content access only. See the table above for user visibility.
- Paths: Catalog/library inclusion does not grant stats visibility.
- Group admins need their group to own the path to see its statistics and the stats of related sessions.
- Editors get access if they are the main author or a co-author of the path, or belong to a group that owns it. Having access to the path statistics page does not mean you will see any learner data. User visibility on path statistics requires an additional role, such as coach or instructor.
- Contributors get access if they are the main author or a co-author of the path.
- Path sessions: Visibility depends on session ownership or role.
- Group admins can view stats if their group owns the path or the specific session.
- Coaches need their group to own the specific session.
- Instructors/co-instructors have visibility into stats for sessions they are assigned to.
- Courses: Visibility may come from either group ownership or catalog/library inclusion.
- Group admins see stats for both owned and catalog/library-listed courses.
- Coaches see stats only for courses listed in the catalog/library of groups they coach.
- Editors have visibility into course stats if they are the main author, a co-author, or members of the group that owns the course. Visibility is not granted through catalog or library inclusion.
- Contributors have visibility into course stats if they are the main author or a co-author of the course. Visibility is not granted through catalog or library inclusion.
Known visibility edge cases
Certain features can cause unexpected behaviors in statistics visibility. Here are a few important scenarios:
Group dashboard visibility
The group dashboard shows summary statistics for all learners in the group, even for content you normally can't see. This gives group admins a quick overview of usage in their group. You can't drill into detailed stats for content you don't have rights to view.
Audience Builder enrollment limitations
When a group is enrolled in a path via the Audience Builder, group admins and coaches do not automatically gain content statistics visibility. Content must be owned by the group to enable visibility. This differs from legacy enrollment.
Path step visibility limitations
Having visibility for a path's statistics doesn't guarantee visibility for all its steps. You can view individual steps on the path dashboard, but this isn't supported in custom reports.
Manager detail view access
Managers can see overall progress for users they manage. When they drill into individual path steps, they may see an access error: "no visibility on this content." This happens because the manager role grants user visibility, not content visibility.
Extended visibility setting
If your company has activated extended visibility, group admins and coaches can access statistics for more content, without seeing more user data.