About email and push notifications

View all available notifications

You can find the detailed list of platform notifications in our notifications' database.

Here are quick links to common views:

• All notifications
• Email notifications only
• Push notifications only

On mobile, only notifications from the past 30 days are visible. Older notifications remain accessible on the web. This ensures a smoother experience by prioritizing more recent activities, as well as improving performance (especially in fluctuating network conditions). If needed, you can find notifications up to 6 months old in your web platform.

Configure notifications

Notifications can be configured at 2 levels: platform-wide defaults and individual user settings.

Platform-level notification settings (admins)

Platform admins can define default notification settings for all users, and lock a notification to force the same state for everyone.

See Set default notification settings for all users for more information.

Individual notification settings (users)

Users can control which notifications they receive and how they receive them, by email, Slack, or Microsoft Teams.

See Manage the notifications you receive from your platform for more information.

About email delivery frequency

Notifications are not always sent immediately. This is intentional. To avoid spam, notifications are grouped and delayed depending on their type.

Three frequency types are available:

• Direct mentions and replies: Sent at most every 5 minutes (near real time). For example:
  • Ada Lovelace mentioned your name in a comment
  • Ada Lovelace commented on your training session
  • Ada Lovelace replied to a comment on the cheat sheet "Buy a semiconductor"
  • Ada Lovelace wrote a comment on the learning need "Build a computer"
  • Ada Lovelace posted on your wall
• Likes: Sent at most once per hour (at minute 30). For example:
  • Ada Lovelace likes your post
  • Ada Lovelace likes your course
  • Ada Lovelace likes the post "Great computer, I wish I..." in your course.
• All other notifications: Sent once daily at 3 PM Coordinated Universal Time (UTC). For example:
  • Ada Lovelace commented on a Learning Need you upvoted
  • Ada Lovelace posted a message for the group "Scientists"
  • Ada Lovelace mentioned your group in a post

If a single action in the platform triggers more than one of the notifications listed above, only the first one is sent to avoid duplicates.

Platform admins can also block a fixed list of non-actionable email reminders from being sent during weekends. See Block email reminders during weekends for more information.

About email delivery for new users

Before first login:

• Users on Free Trial accounts only receive the initial platform invitation or password reset email. They will not receive other platform notifications until they click the link in one of these emails and activate their account.
• Users with personal emails (including @hotmail, @outlook, @live, @yahoo, or @msn) will not receive optional emails until their first login. Only mandatory emails may be sent before the first login.
  • If you need email notifications to reach users with personal email addresses before their first login, contact your Customer Success Partner (CSP) to explore possible workarounds.

Upon first login:

• All users receive an email listing all paths they are enrolled in (only if they are enrolled in at least one path).
• Editors and contributors receive a welcome email prompting them to start creating content.