The platform sends notifications by email, by push notification on the mobile app, and in Slack or Microsoft Teams. This article lists them and explains who configures them, when emails are sent, which emails users can't turn off, and what new users receive.
View all available notifications
You can find the detailed list of platform notifications in our notifications' database.
Here are quick links to common views:
Notification history on mobile
On mobile, only notifications from the past 30 days are visible. Older notifications remain accessible on the web. This ensures a smoother experience by prioritizing more recent activities, as well as improving performance (especially in fluctuating network conditions). If needed, you can find notifications up to 6 months old in your web platform.
Configure notifications
Notifications can be configured at 2 levels: platform-wide defaults and individual user settings.
Platform admins can define default notification settings for all users, and lock a notification to force the same state for everyone. See Set default notification settings for all users.
Users can control which notifications they receive and how they receive them, by email, Slack, or Microsoft Teams. See Manage the notifications you receive from your platform.
About email delivery frequency
Notifications are not always sent immediately. This is intentional. To avoid spam, notifications are grouped and delayed depending on their type.
Three frequency types are available:
- Direct mentions and replies: Sent at most every 5 minutes (near real time). For example:
- Likes: Sent at most once per hour (at minute 30). For example:
- All other notifications: Sent once daily at 3 PM Coordinated Universal Time (UTC). For example:
If a single action in the platform triggers more than one of the notifications listed above, only the first one is sent to avoid duplicates.
Platform admins can hold emails until business hours, in each recipient's time zone. See Send email notifications only during business hours.
Platform admins can also block a fixed list of non-actionable email reminders from being sent during weekends. See Block email reminders during weekends for more information.
Mandatory emails
Users can't turn off the following emails in their notification settings. For the content of each one, see the Mandatory emails view of our notifications database.
- The platform invitation, including when it is resent, and the account creation email for self-registration
- Password reset emails, including the one sent when the user's email address changes
- The login link for login without a password
- The download links for statistics exported by email, for example from a custom report, and for certificate exports and skill exports
- The error email sent when a course can't be generated from an outline
- Free trial emails: the invitation to discover the demo platform, and the reminder that the trial expires in 5 days
- The emails sent to platform admins when the IP address filter is activated, deactivated, or changed
- The email sent to a user who becomes the main author of a course because its previous author lost the editor or contributor role or was deleted
- The project report sent to all squad members when a project is marked as completed
The last three are not sent if the user unsubscribed from all emails or an earlier email to their address bounced. All the others are sent even then.
Mandatory emails are not sent to deactivated users or to users without an email address.
For other emails, see Help users who don’t receive notifications.
About email delivery for new users
Before first login:
- Users on Free Trial accounts only receive the initial platform invitation or password reset email. They will not receive other platform notifications until they click the link in one of these emails and activate their account.
- Users with personal emails (including
@gmail,@hotmail,@outlook,@live,@yahoo,@msn, or@aol) only receive mandatory emails until their first login.- If you need email notifications to reach users with personal email addresses before their first login, contact your Customer Success Partner (CSP) to explore possible workarounds.
Upon first login:
- All users receive an email listing all paths they are enrolled in (only if they are enrolled in at least one path).
- Editors and contributors receive a welcome email prompting them to start creating content.