Log in with email aliases

As of August 21st 2024, users can use the same email address for multiple 360Learning platforms.

This applies to all users, regardless of how they were added to the platform (invitation, manual set-up, CSV import, API, or integrations).

While users can have the same email across different platforms, users cannot have more than one account with the same email in a single platform (email aliases still remain useful for handling multiple accounts on a single platform).

You can have multiple email aliases to:

• Log into multiple training platforms.
  • i.e., you have an account on your employer’s platform and another account on an external training organization platform.
• Log into one training platform using different accounts.
  • i.e., you don't have your own email address, and an admin added you to a training platform with an email address alias.

An email alias is a variation of a primary email address, with #something or +something before the @ symbol (something can be replaced by any string of text or numbers). For example:

• Primary email address: grace.hopper@domain.com
  • Email alias 1: grace.hopper#something@domain.com
  • Email alias 2: grace.hopper+anything@domain.com

The 360Learning platform interprets the primary email address and each email alias as separate accounts. Notifications for the email aliases are sent to the inbox of the primary email address.

To log in with email aliases, 360Learning only allows authentication when you enter the correct password linked to the platform or account you're trying to access.

You can also login without a password, click here for more information.

Log in with multiple accounts with different passwords

If you have multiple accounts with different passwords, but forget your email alias, you can still log into your training platform when you enter the password linked to the platform or account you're trying to access:

1. Go to your training platform URL.
   • You can find your training platform URL by clicking on the links in your email notifications.
   • If you can't find your training platform URL, go to app.360learning.com.
2. In Username, enter either:
   • Your primary email address linked to the correct email alias.
   • Any email alias linked to the same primary email address.
3. In Password, enter the password for the platform or account you're trying to access.

When you try logging into a platform from a custom URL/subdomain (a URL different from app.360learning.com), the 360Learning platform only authenticates accounts that belong to the company of the custom URL/subdomain. If you forget your email alias, make sure you are trying to log in from the correct URL and entering the correct password.

Example:

Ada Lovelace has 2 email aliases to access platforms A and B.

• Ada's credentials for platform A:

  • Username: ada#platformA@domain.com
  • Password: platformA_password

• Ada's credentials for platform B:

  • Username: ada#platformB@domain.com
  • Password: platformB_password

Ada goes to app.360learning.com but forgets her email alias to access platform B. She can still log into platform B:

• In Username, she can enter either:
  • Her primary email address: ada@domain.com
  • Any alias linked to her primary email address. For example, ada#platformA@domain.com
• In Password, she enters her password for platform B: platformB_password.

However, she can't log into platform B with her password for platform A. She must enter the password linked to the platform she's trying to access.

Log in with multiple accounts with the same password

For security reasons, we recommend each account have their own password.

If you have multiple accounts that share the same password, you must enter both the email alias and the password linked to the account you're trying to access.

1. Go to your training platform URL.
   • You can find your training platform URL by clicking on the links in your email notifications.
   • If you can't find your training platform URL, go to app.360learning.com.
2. In Username, enter the email alias for the platform or account you're trying to access.
3. In Password, enter the password for the platform or account you're trying to access.