Delete a user

Deleting an account from the platform will remove it from all groups. It will not count as a user seat, and the user will not be able to connect to the platform.

Administrators can still access statistics from deleted users by clicking Users at the top of the homepage and opening the Deleted tab.

Deleting a user will remove them from all upcoming classroom slots.

Deleting a user will not delete the posts they published, nor courses, programs, paths, or any other item created by them.

A deleted account may be reinstated.

Delete a user from the platform

If you are a platform administrator:

1. In the left sidebar, click on the platform group.
2. At the top, click Users.
3. In the left panel, click Delete users.
4. Click the user you want to delete.
5. If the user is also part of a private group, select the Also delete this user from all the following private subgroups check box.
6. On the bottom right, click Delete user.

If you are an administrator or a user administrator, you can delete a user from the platform if you have the administrator or user administrator role in all the groups of the user, by removing them from all their groups.

Delete several users from the platform

If you are a platform administrator:

1. In the left sidebar, click on the platform group.
2. At the top, click Users.
3. In the left panel, click Delete users → Delete multiple users.
4. Enter the users' emails, separated by a comma.
5. Click Delete users.
6. If the users are also part of a private group, select the Also delete this user from all the following private subgroups check box.
7. On the bottom right, click Delete users.

If you are an administrator or a user administrator, you can delete several users from the platform if you have the administrator or user administrator role in all the groups of the users, by removing them from all their groups.

If you are deleting a significant number of users (i.e., 5,000+) we recommend deleting them in batches no larger than 3,000 at a time.

Remove a user from a group without deleting it from the platform

Administrators can remove users from their group. User administrators can only remove learners from their group.

If the user belongs to more than one group, you can remove it from a subgroup without removing it from the parent group. Removing a user from all their groups will delete them from the platform.

If you remove a user from a parent group, we will ask you if you want to remove it from its private subgroups:

• If you check the option, the user will be removed from the group and all its subgroups.
• If you uncheck the option, the user will be removed from all the public subgroups directly below it. It will not remove them from a private subgroup, nor from the public subgroups below that private subgroup.

In both cases, if the group from which you remove the user is not the platform group, the user will only lose the learner role in the subgroups. They will retain their other roles, if they had them (coach, author, user administrator, and/or administrator).

If the group was assigned to a path session with a dynamic audience, removing the user from the group will remove them from that session.

If the group was assigned to a path session with a static audience, removing the user from the group will not remove them from that session.

1. In the left sidebar, click on a group.
2. At the top the group page, click Users.
3. In the left sidebar, click Current members → All.
4. Click on the user.
5. In the section Manage group permissions, click on the name of the group.
6. At the bottom of the expanded section, click Remove from group.
7. When prompted, click Remove user.

Find the deletion date of a user

1. At the top of the homepage, click All.
2. At the top left, click Statistics.
3. At the top, select the Custom Reports tab.
4. Click New report.
5. At the top, select the Columns selection tab.
6. Click  Add columns.
7. In the dialog box, select the Learner deletion date checkbox.
8. Click Apply.
9. At the top right of the page, do either of the following:
   • Click Save to save the export settings for future use.
   • Click Download → Now to download the report immediately.
   • Click Download → Via email to receive the download link via email. For large reports, we recommend selecting this option to export the report asynchronously.

In the downloaded file, the column Learner deletion date shows the date and time of the user deletion.

If the hour is "00:00", the user was automatically deleted (for instance, with an automatic deletion date).

Transferring ownership of deleted course authors, path authors or session instructors

When you delete a user from the platform, their content ownership is reassigned. Here's how the system automatically handles it:

Deleting the main author of a course

1. If the course has a co-author: The first co-author becomes the main author.
2. If the course doesn't have a co-author:
   1. If the owner group of the course has an admin, the group admin becomes the main author.
   2. If the owner group has no admins, the group admin of the parent group becomes the main author.
   3. As a last resort, the platform owner becomes the main author.

Deleting the main author of a path:

1. If there is a co-author, replace the main author with the first co-author.
2. If there is not a co-author, replace the main author with an admin of the path's owner group.
3. If that group has no admins, replace the main author with an admin of the parent group.
4. If none of the above, replace with the owner of the platform.

Deleting the main instructor of a path session:

1. If there is a co-instructor, replace the main instructor with the first co-instructor.
2. Otherwise, pick the main author of the path.

Deleting a co-author of a path:

1. Remove them from co-authors.

Deleting a co-instructor of a path session:

1. Remove them from co-instructors.

The ownership of activities is not transferred. You may copy the activity to become its owner.