Delete a user

Deleting an account from the platform will remove it from all groups. It will not count as a user seat, and the user will not be able to connect to the platform.

Administrators can still access statistics from deleted users by clicking Users at the top of the homepage and opening the Deleted tab.

Deleting a user will remove them from all upcoming classroom slots.

Deleting a user will not delete the posts they published, nor courses, programs, paths, or any other item created by them.

A deleted account may be reinstated.

Delete a user from the platform

If you are a platform administrator, the way to delete a user from the platform is straightforward:

1. In the left sidebar, click on the platform group.
2. At the top, click Users.
3. In the left sidebar, click Delete users.
4. Click the user you want to delete.
5. If the user is also part of a private group, select the Also delete this user from all the following private subgroups check box.
6. On the bottom right, click DELETE USER.

If you are an administrator or a user administrator, you can delete a user from the platform if you have the administrator or user administrator role in all the groups of the user, by removing them from all their groups.

Delete several users from the platform

If you are a platform administrator, the way to delete a user from the platform is straightforward:

1. In the left sidebar, click on the platform group.
2. At the top right of the group page, click + → User.
3. In the left sidebar, click Delete users → Delete multiple users.
4. Enter the users' emails, separated by a comma.
5. Click DELETE USERS.
6. If the users are also part of a private group, select the Also delete this user from all the following private subgroups check box.
7. On the bottom right, click DELETE USERS.

If you are an administrator or a user administrator, you can delete several users from the platform if you have the administrator or user administrator role in all the groups of the users, by removing them from all their groups.

Remove a user from a group without deleting it from the platform

Administrators can remove users from their group. User administrators can only remove learners from their group.

If the user belongs to more than one group, you can remove it from a child group without removing it from the parent group.

Removing a user from the parent group will remove it from all its public children groups; removing a user from all their groups will delete them from the platform.

If the group was assigned to program sessions, removing the user from the group will not remove them from the sessions assigned to the group. In other words, removing a user from a group will not unassign them from any program session.

1. In the left sidebar, click on the desired group.
2. At the top the group page, click Users.
3. In the left sidebar, click Current members → All.
4. Click the user you want to remove from the group.
5. Scroll down to the Manage group permissions section.
6. At the bottom of the section, click REMOVE FROM GROUP.
7. When prompted, click REMOVE USER.

Find the deletion date of a user

1. At the top of the homepage, click Program sessions.
2. On the top right, click Download.
3. On the bottom right, click Download.

In the downloaded file, the column Deleted user shows the date and hour of the user deletion.

If the hour is "00:00", the user was automatically deleted (for instance, with an automatic deletion date).

Transferring authorship of a course in case the main author is deleted

If the deleted user was the main author of a course, the co-author having been added first becomes the main author. If several co-authors were added at the same time, the co-author higher in the alphabetical order of first names becomes the main author.

If the course had no co-author, an administrator of the course’s owner group (chosen at random) becomes the main author of the course.

If the course’s owner group has no administrator (outside inherited permissions), an administrator chosen at random in the closest hierarchical group above it becomes the main author. If no administrator is found in the platform group, the platform owner becomes the main author of the course.

The ownership of activities is not transferred. You may copy the activity to become its owner.