Delete a user

Platform admins, admins, and user admins can delete users. Deleting an account from the platform will remove it from all groups. It will not count as a user seat, and the user will not be able to connect to the platform.

Admins can still access statistics from deleted users by clicking Users at the top of the homepage and opening the Deleted tab.

Deleting a user will remove them from all upcoming classroom slots, cancel their enrollments in path sessions (if they were enrolled individually, or through self-enrollment), and delete their submissions to open questions.

Deleting a user will not delete the posts they published, nor courses, paths, or any other items created by them.

A deleted account may be reinstated.

To remove a user from a group without deleting their account, see Remove a user from a group.

Delete a user from the platform

If you are a platform admin:

1. In the left sidebar, click on the platform group.
2. At the top, click Users.
3. In the left panel, click Delete users.
4. On the right of the user, click Remove user.
5. If the user belongs to private subgroups, select All subgroups, public or private to delete them from the platform entirely.
   • The default option Public subgroups down to the first private subgroup excluded only removes them from public subgroups. They remain on the platform via any private subgroups they belong to. See Remove a user from a group →
6. Click Confirm.

If you are an admin or a user admin, you can delete a user from the platform if you have the admin or user admin role in all the groups of the user, by removing them from all their groups.

Delete several users from the platform

If you are a platform admin:

1. In the left sidebar, click on the platform group.
2. At the top, click Users.
3. In the left panel, click Delete users → Delete multiple users.
4. Enter the users' emails, separated by a comma.
5. Click Delete users.
6. If the users belong to private subgroups, select All subgroups, public or private to delete them from the platform entirely.
   • The default option Public subgroups down to the first private subgroup excluded only removes them from public subgroups. They remain on the platform via any private subgroups they belong to. See Remove a user from a group →
7. Click Confirm.

If you are an admin or a user admin, you can delete several users from the platform if you have the admin or user admin role in all the groups of the users, by removing them from all their groups.

If you are deleting more than 5,000 users, we recommend deleting them in batches no larger than 3,000 at a time.

Remove a user from a group without deleting it from the platform

See Remove a user from a group →

Find the deletion date of a user

Admins can find the deletion date of a user through custom reports.

1. In the left sidebar, click General analytics.

• If General analytics doesn’t appear in your sidebar, click All at the top of the homepage, then click Statistics at the top left.

1. At the top, select the Custom Reports tab.
2. On the top right, click New report.
3. At the top, select the Columns selection tab.
4. At the bottom of the list, click  Add columns.
5. Select Learner deletion date.
6. Click Apply.
7. At the top right of the page, do either of the following:
   • Click Save to save the export settings for future use.
   • Click Download → Now to download the report immediately.
   • Click Download → Via email to receive the download link via email. For large reports, we recommend selecting this option to export the report asynchronously.

In the downloaded file, the column Learner deletion date shows the date and time of the user deletion.

If the hour is "00:00", the user was automatically deleted (for instance, with an automatic deletion date).

Content ownership after deleting a user

When you delete a user, the platform reassigns their content ownership using the following priority order.

The ownership of activities is not transferred. You may copy the activity to become its owner.