Edit the active account’s email address
If the user has platform administrator privileges on the platform where their account exists, ask them to edit their email address.
Otherwise, ask them to contact a platform administrator to do the action in their stead.
If the user is in a situation where neither is possible, send us a message from the product widget, with:
- the current email address of the account to be changed;
- the new email address for the account;
- the user’s written consent.
Once the email address is changed, you can use the old email address to add the user to your platform.
Delete the active account
If the user is the owner of a Team platform, you can ask them to cancel their subscription, then delete all platform data.
If the user’s account belongs to a platform where they are not a platform administrator, ask them to contact a platform administrator to delete their account.
If the user cannot contact the administrator, send us a message from the product widget, with:
- the email address of the account to delete;
- the written consent of the user.
Once the account has been deleted, you can register them.
Register the user by using an alias
Add #something before the @.
Example: john.doe#something@domain.com, instead of john.doe@domain.com.
You can replace « something » with another word. Users will still receive notifications in their regular inbox.