Edit the active account’s email address
If the user has platform administrator privileges on the platform where their account exists, ask them to edit their email address.
Otherwise, ask them to contact a platform administrator to do the action in their stead.
If the user is in a situation where neither is possible, send us a message from the product widget, with:
- the current email address of the account to be changed;
- the new email address for the account;
- the user’s written consent.
Once the email address is changed, you can use the old email address to add the user to your platform.
Delete the active account
If the user’s account belongs to a platform where they are not a platform administrator, ask them to contact a platform administrator to delete their account.
If the user cannot contact the administrator, send us a message from the product widget, with:
- the email address of the account to delete;
- the written consent of the user.
Once the account has been deleted, you can register them.
Register the user by using an email alias
+something before the @ (
something can be replaced by any text).
Ada Lovelace already has an account on platform A, with the following credentials:
- Username: email@example.com
- Password: platformA
You can register Ada Lovelace to platform B with an email alias:
- Username: ada.lovelace#platformB@domain.com
- Password: platformB
Ada can access platform A by entering her credentials for platform A, and platform B by entering her credentials for platform B.
Ada receives notifications from platforms A and B in her regular inbox.
For more information about logging into multiple platforms with different email aliases, see Log in with email aliases.