Delete a user

  • Updated

Deleting an account from the platform will remove it from all groups. It will not count as a user seat, and the user will not be able to connect to the platform.

Administrators can still access statistics from deleted users in DashboardUsersDeleted.

Deleting a user will not delete the posts they published, nor courses, programs, paths, or any other item created by them.

A deleted account may be reinstated.

Delete a user from the platform

If you are a platform administrator, the way to delete a user from the platform is straightforward:

  1. In the left sidebar, click on the platform group.
  2. At the top right of the group page, click ... → Settings.
  3. Click on the section USERS.
  4. In the left sidebar, click Delete users.
  5. Click on a user.
  6. If the user is also part of a private group, check Also delete this user from all the following private subgroups.
  7. On the bottom right, click DELETE USER.

If you are an administrator or a user administrator, you can delete a user from the platform if you have the administrator or user administrator role in all the groups of the user, by removing them from all their groups.

Delete several users from the platform

If you are a platform administrator, the way to delete a user from the platform is straightforward:

  1. In the left sidebar, click on the platform group.
  2. At the top right of the group page, click ... → Settings.
  3. Click on the section USERS.
  4. In the left sidebar, click Delete usersDelete multiple users.
  5. Enter the users' emails, separated by a comma.
  6. Click DELETE USERS.
  7. If a user is also part of a private group, check Also delete this user from all the following private subgroups.
  8. On the bottom, click DELETE USERS.

If you are an administrator or a user administrator, you can delete several users from the platform if you have the administrator or user administrator role in all the groups of the users, by removing them from all their groups.

Remove a user from a group without deleting it from the platform

Administrators and user administrators can remove users from their group.

If the user belongs to more than one group, you can remove it from a child group without removing it from the parent group.

Removing a user from the parent group will remove it from all its public children groups; removing a user from all their groups will delete them from the platform.

If the group was assigned to program sessions, removing the user from the group will not remove them from the sessions assigned to the group. In other words, removing a user from a group will not unassign them from any program session.

  1. In the left sidebar, click on the platform group.
  2. At the top right of the group page, click ...Settings.
  3. Click on the section USERS.
  4. Click on a user.
  5. In the section Manage group permissions, click on a subgroup.
  6. At the bottom, click REMOVE FROM GROUP.

Find the deletion date of a user

  1. In the left sidebar, click Dashboard.
  2. On the left, click PROGRAM SESSIONS.
  3. On the top right, click Download (arrow pointing down).
  4. On the bottom right, click Download.

In the downloaded file, the column Deleted user shows the date and hour of the user deletion.

If the hour is "00:00", the user was automatically deleted (for instance, with an automatic deletion date).

Transferring authorship of a course in case the main author is deleted

If the deleted user was the main author of a course, the co-author having been added first becomes the main author. If several co-authors were added at the same time, the co-author higher in the alphabetical order of first names becomes the main author.

If the course had no co-author, an administrator of the course’s owner group (chosen at random) becomes the main author of the course.

If the course’s owner group has no administrator (outside inherited permissions), an administrator chosen at random in the closest hierarchical group above it becomes the main author. If no administrator is found in the platform group, the platform owner becomes the main author of the course.

The ownership of activities is not transferred. You may copy the activity to become its owner.

Check out our blog for more L&D resources.