Restore a deleted account

  • Updated

You can restore a deleted account at any time, by adding it with the same email address.

The following elements will be automatically restored:

  • First name
  • Last name
  • Language (unless changed when account is restored)
  • Custom fields (unless you add or edit a custom field when you restore the user, in which case all previous custom fields will be overwritten)
  • Additional information
  • Assigned programs

The following elements will not be restored:

  • Automatic deletion date
  • Group(s)
  • Role within the group
  • Role as session Instructor
  • Instructor whose name appears on the invitation email subject
  • Manager of other users

Access the statistics for deleted accounts

  1. At the top of the homepage, click Users.
  2. Open the Deleted tab.

The dashboard and downloaded file will be similar to one from active accounts, except for Group columns.

Get the email addresses of all deleted accounts

You can download the list of email addresses for all deleted users (to avoid making typos when restoring the account).

  1. At the top of the home page, click Users.
  2. Open the Deleted tab.
  3. On the top right, click download.svg Download.

The downloaded file shows the same columns as the one from active accounts, except for Group columns.

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