Restore a deleted account

  • Updated

You can restore a deleted account at any time, by adding it with the same email address.

The following elements will be automatically restored:

  • First name
  • Last name
  • Language (unless changed when account is restored)
  • Custom fields (unless you add or edit a custom field when you restore the user, in which case all previous custom fields will be overwritten)
  • Additional information
  • Assigned programs

The following elements will not be restored:

  • Automatic deletion date
  • Group(s)
  • Role within the group
  • Role as session Instructor
  • Instructor whose name appears on the invitation email subject
  • Manager of other users

Download the statistics for deleted accounts

  1. At the top of the homepage, click Users.
  2. Open the Deleted tab.
  3. On the top right, click DOWNLOAD.

The downloaded file will be similar to one from active accounts, except for theĀ Direct reports and Group columns.

You can use that file to get the list of email addresses for all deleted users (to avoid making typos when restoring the account).

Check out our blog for more L&D resources.

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