Customize the platform URL

Platform administrators can customize the platform URL. (Admins of private groups can customize the URL of their group →).

There are two options for custom URLs:

• Customize the subdomain: This means replacing the first part of the URL (the app from app.360learning.com) while keeping the second part (360learning.com).
  • Example: app.360learning.com → myplatform.360learning.com
• Customize the full domain: This means replacing the entire URL with your own. Note that the new URL should still use a subdomain (with two dots in it).
  • Example: app.360learning.com → myplatform.mydomain.com

In both cases, standard URL name constraints apply. In particular:

• The URL needs to contain at least 3 characters (letters or numbers)
• If it is not the first character, the URL can use "-".

Customize the subdomain

This is the case app.360learning.com → myplatform.360learning.com.

1. In the left sidebar, click on the platform group.
2. At the top right of the main section page, click Settings.
3. In the left sidebar, click Advanced.
4. In the field Your 360Learning URL, enter the name of your subdomain.
5. Click outside of the field to save.

To check that your URL is saved, verify that the custom URL shows up in the field Insert this link in your website.

Customize the full domain

This is the case app.360learning.com → myplatform.mydomain.com.

If you use a fully custom URL, your users will no longer be able to access your links from the default mobile app. Contact your CSP if you want to create a custom mobile app.

Adding a fully custom URL to your platform group will replace the custom URLs of all other groups, except the private groups that already have a fully custom URL.

To edit the full domain, you’ll need:

• A custom domain name.
• Access to the custom domain's DNS settings.

Do not create redirections in the DNS. If there are redirections in the DNS settings, the custom URL will not work and your users will not be able to log in.

Step 1: Add the CNAME record to the DNS records of your domain

Here are some general steps on how to add the CNAME record to your domain host. For more specific steps, view your domain host's documentation.

1. In a new browser tab, connect to your domain host's website.
2. Go to your domain's DNS records.
3. Click Add an entry and select CNAME.
4. Enter the custom subdomain in the Sub-domain field (sometimes Name or Title). 
   • Example: The subdomain of myplatform.mydomain.com is myplatform.
   • ⚠️ Don't use the standard "www" subdomain, which is probably already used by another CNAME record.
5. In the TTL field, select the default value (if that option is not available, enter 3,600 seconds).
6. In the Target fields (sometimes Value, Host name, or Destination), enter app.360learning.com
   • ⚠️ Don't enter "https://",  "www", or any slash "/" in the field Target field.
   • Some domain hosts (like OVH) require you to add a period after app.360learning.com (which would give app.360learning.com.) and some don’t (like Godaddy). When in doubt, we suggest adding the period.
7. Make sure the CNAME is not proxied.
8. Validate the creation of the DNS record.

To test that the CNAME was created correctly:

1. In your terminal, enter the command host myplatform.mydomain.com.
2. Verify that it redirects to app.360learning.com.

Step 2: Add the new URL to 360Learning

1. In the left sidebar, click on the platform group.
2. At the top right of the main section page, click Settings.
3. In the left sidebar, click Advanced.
4. In the field Customize your URL, enter the new URL..
5. Click outside of the field to save.

To check that your URL is saved, verify that the custom URL shows up in the Insert this link in your website field.

Appendix: Email template for contacting your domain host

Use this template to email your domain host for help adding the new CNAME record to your DNS records. Replace the bold values with your own URL information before sending it to your domain host's support team.

In this example, the request corresponds to the custom URL myplatform.mydomain.com.

Dear Support,

Would you please help me add a CNAME record to my domain's DNS records?

• My domain is: mydomain.com
• My CNAME record (target/value/hostname/destination) is: app.360learning.com
• My CNAME record (sub-domain/name) points to: myplatform

Please contact me at:

Thanks,

<your name>