Customize the platform URL

  • Updated

Who can use this feature?

  • Platform Administrators and Platform Owners can customize the platform URL.
  • Group Admins of private groups can customize their group's URL.
  • Accessible only on the Web Application.

There are two options for custom URLs:

  • Add a custom subdomain name: Replace the app from app.360learning.com. (Example: myplatform.360learning.com instead of app.360learning.com).
  • Change the full domain name: Use a fully custom URL (Example: myplatform.mydomain.com instead of app.360learning.com or myplatform.360learning.com).
Subdomain Requirements (for both options)

The URL needs to contain 3 or more characters.

The URL can use letters or numbers.

If it is not the first character, the URL can use "-".

Add a custom subdomain name

Example: myplatform.360learning.com instead of app.360learning.com

  1. In the left sidebar, click the platform group.
  2. At the top right of the group page, click ... > Settings.
  3. In the left sidebar, click Advanced.
  4. Enter the custom subdomain in the Your 360Learning URL field.
  5. Click outside of the field to save.

To check that your URL is saved, verify that the custom URL shows up in the Insert this link in your website field.

Change the full domain name

Example: myplatform.mydomain.com instead of app.360learning.com.

Adding a fully custom URL to your platform group will replace the custom URLs of all other groups, except the private groups that already have a fully custom URL. You can add a custom URL to a private group by doing the same process as with the platform group.

To edit the full domain, you'll need:

  • A custom domain name.
  • Access to the custom domain's DNS settings.

⚠️ Do not create redirections in the DNS. If there are redirections in the DNS settings, the custom URL will not work and your users will not be able to log in.

Step 1: Add the CNAME record to the DNS records of your domain

💡 Not sure where to get started?

Here are some general steps on how to add the CNAME record to your domain host. For more specific steps, view your domain host's documentation.

  1. In a new browser tab, connect to your domain host's website.
  2. Go to your domain's DNS records.
  3. Click Add an entry and select CNAME.
  4. Enter the custom subdomain in the Sub-domain field (sometimes Name or Title). 
    • Example: The subdomain of myplatform.mydomain.com is myplatform.
    • ⚠️ Don't use the standard "www" subdomain, which is probably already used by another CNAME record.
  5. In the TTL field, select the default value (if that option is not available, enter 3,600 seconds).
  6. In the Target fields (sometimes Value, Host name, or Destination), enter app.360learning.com
    • ⚠️ Don't enter "https://",  "www", or any slash "/" in the field Target field.
    • Some domain hosts (like OVH) require you to add a period after app.360learning.com (which would give app.360learning.com.) and some don’t (like Godaddy). When in doubt, we suggest adding the period.
  7. Validate the creation of the DNS record.

To test that the CNAME was created correctly:

  1. In your terminal, enter the command host myplatform.mydomain.com.
  2. Verify that it redirects to app.360learning.com.

Step 2: Add the new URL to 360Learning

  1. In the left sidebar, click on the platform group.
  2. At the top right of the group page, click ... > Settings.
  3. In the left sidebar, click Advanced.
  4. Enter the new URL to the Customize your URL field.
  5. Click outside of the field to save.

To check that your URL is saved, verify that the custom URL shows up in the Insert this link in your website field.

Appendix: Email template for contacting your domain host

Use this template to email your domain host for help adding the new CNAME record to your DNS records. Replace the bold values with your own URL information before sending it to your domain host's support team.

In this example, the request corresponds to the custom URL myplatform.mydomain.com.

Dear Support,

Would you please help me add a CNAME record to my domain's DNS records?

  • My domain is: mydomain.com
  • My CNAME record (target/value/hostname/destination) is: app.360learning.com
  • My CNAME record (sub-domain/name) points to: myplatform

Please contact me at:

Thanks,

<your name>

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