Customize the platform URL

  • Updated

You can customize the platform URL address in two ways:

  • replace the app from (for example:;
  • use a fully custom URL (for example: instead of

Customize the platform URL and keep « .360learning »

Example: instead of This change keeps HTTPS.

  1. In the left sidebar, click on the platform group
  2. At the top right of the group page, click ... > Settings
  3. In the left sidebar, click Advanced
  4. In the field Your 360Learning URL, enter the value you want to use (the part before « »)

Your platform's URL will be displayed in the field Insert this link in your website.

Customize entirely the platform URL (white label)

If you own a custom domain name, and have access to its DNS settings, you can use this domain name for your 360Learning platform. Users will then see that domain name in their web browser when they access your platform.

Example: instead of

We suggest you use a URL with a subdomain (example:, instead of a primary domain name (example: This article will only describe how to use a URL with a subdomain.

Adding a fully custom URL to your platform group will replace the custom URLs of all other groups, except the private groups that already have a fully custom URL. You can add a custom URL to a private group by doing the same process as with the platform group.

Do not create redirections in the DNS, otherwise your custom URL will not work, and your Learners will not be able to log in.

Step 1: connect to your domain host's website

  1. If you don't know who is your domain host, we suggest reading the help article from Google: Identify your domain host
  2. Open a new tab on your browser, and connect to your domain host's website

Step 2: add the CNAME record to the DNS records of your domain

If you're not familiar with CNAME records, contact your domain host, who can help you. You can use the email template below when you call or email their support team.

To add the CNAME record to your domain host, follow the steps below. See your domain host's documentation for more specific instructions.

  1. Go to your domain's DNS records
  2. Click Add an entry and select CNAME
  3. In the field Sub-domain (sometimes Name or Title), enter the first part of the URL (before the primary domain name
    • Example: to obtain, enter myplatform in the field Sub-domain
    • Don't use the standard sub-domain « www », which is probably already used by another CNAME record
  4. In the field TTL, select the default value (if that option is not available, enter 3,600 seconds)
  5. In the field Target (sometimes Value, Host name or Destination), enter
    • Don't enter « https:// » or « www », nor any slash « / » in the field Target.
    • Some domain hosts (like OVH) require you to add a period after (which would give, and some don’t (like Godaddy). When in doubt, we suggest adding the period.
  6. Validate the creation of the DNS record

You can test the CNAME is correctly created by entering the command host in your terminal, and checking it redirects to

Step 3: add the new domain name in the platform settings

  1. In the left sidebar, click on the platform group
  2. At the top right of the group page, click ... > Settings
  3. In the left sidebar, click Advanced
  4. In the field Customize your URL, enter the new URL

Appendix: email template for help from your domain host

Use this template to email your domain host for help adding your unique CNAME record to your DNS records. Enter your unique Label/Host and Destination/Target text into the email before sending it to your domain host's Support team. In this example, the request corresponds to the custom URL You can replace the values in bold with your own URL.

Dear Support,

Would you please help me add a CNAME record to my domain's DNS records?

  • My domain is:
  • My CNAME record (target/value/hostname/destination) is:
  • My CNAME record (sub-domain/name) points to: myplatform

Please contact me at:


<your name>

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