Reset a user's password

Group admins and user admins can reset the password of a user.

Reset the password for a user

1. At the top of the homepage, click Users.
2. In the left sidebar, click on the group of the user.
3. In the left sidebar, under Current members, click All.
4. On the right of a user, click .
5. At the top right of the Profile section, click , then click Send password reset link.

This will send a password reset notification to the user. The link is single-use and valid for 24 hours.

Reset the password for a user without an email address (username only)

This feature is activated on-demand only. Contact your CSP to activate this feature.

Users with a username but no email can reset their password by contacting an admin outside the platform for assistance. They cannot reset their own password.

1. At the top of the homepage, click Users.
2. In the left sidebar, click on the group of the user.
3. In the left sidebar, under Current members, click All.
4. On the right of a user, click .
5. At the top right of the Profile section, click , then click Change password manually.
6. Enter Your current password, the New password for [username], and Confirm new password.
7. Click Save.

You can now communicate the new password to the user.