Identify content gaps

This feature requires the Skills solution. For more information, contact your Customer Success Partner (CSP).

Platform admins can identify which skills lack content across the platform, and close those gaps by creating or linking courses and paths. Group admins and editors can do the same for their group.

For skill gap statistics by user, job, or library, see Track skills statistics.

The dashboard refreshes every 6 hours. After you create, link, unlink, or change the level of content, the counts, statuses, and banners can take up to 24 hours to update. The list of courses and paths linked to a level updates immediately.

View content gaps

1. At the top of the homepage, click Skills.
   • For a group, in the left sidebar, click on the group, then at the top, click Skills. The dashboard only shows content shared in the group catalog.
2. Below Skills dashboard, click the Content gap tab.

The table lists the skills where learners cannot find content to upskill. It only includes skills that:

• Have no subskills.
• Belong to a published skill library.
• Have a main qualifier.

The table has the following columns:

• Impacted learners: the number of learners who haven't reached their expected level for the skill.
• Experts: the number of users who have reached the maximum level of the skill.
• Content Linked: the number of courses and paths tagged with the skill.
• Content availability: one of the following values.
  • Not addressed: no courses or paths are available for this skill. Learners are blocked from upskilling.
  • Partially addressed: some courses or paths cover the skill, but not all levels. This happens when a course is tagged with a skill but without a level, or when only certain levels are covered.
  • Addressed: all levels of the skill are covered by at least one course or path.

Click on a number of experts to see the list of users. Click on a number of impacted learners to see each learner with their current and expected level.

Click on a skill in the table to see the same columns for each level of the skill. Then click on a level to see the courses and paths linked to it. Click  Preview to open a course or path in a new tab. If you can edit it, its edit page opens.

You can search for a skill by name, and filter the table by Content availability.

At the top, summary cards show the count of Not addressed and Partially addressed skills. Click View affected skills on a card to filter the table to those skills only. A third card shows the percentage of courses and paths tagged with at least one skill. If automatic skill tagging is not activated, click Enable AI tagging to activate it.

Create a course for a skill

You can create a course for a skill level from the dashboard. It opens AI course creation with the skill already added to the course, and a prompt based on the skill and level. This requires AI course creation to be available on your platform.

1. At the top of the homepage, click Skills.
   • For a group, in the left sidebar, click on the group, then at the top, click Skills.
2. Below Skills dashboard, click the Content gap tab.
3. Click on a skill.
4. On the right of a level, click , then Create course.
   • If a banner suggests a course, you can click Create course in it instead. It targets the level with the most impacted learners.
5. You can click Add co-authors, select users, then click Confirm. Experts of the skill appear first in the list.
6. On the bottom right, click Generate outline.
   • If you click Skip and start from blank instead, the course is still tagged with the skill, but no co-authors are added.
7. Review the outline, then on the top right, click Generate course.

Co-authors are added to the course and notified when you click Generate course.

Assign a level to a course or path

Courses and paths tagged with a skill but without a level appear in the No level row. Learners can't get them as recommendations for a specific level.

You can change the level of external courses, and of courses and paths you can edit.

1. At the top of the homepage, click Skills.
   • For a group, in the left sidebar, click on the group, then at the top, click Skills.
2. Below Skills dashboard, click the Content gap tab.
3. Click on a skill.
4. Click on the No level row, or on any level to change the level of its content.
   • You can also click Assign level in the banner.
5. In the Level column, select a level for each course or path. Each change is saved immediately.

Link existing content to a skill

You can tag existing courses and paths with a skill level from the dashboard. You can link external courses, and courses and paths you can edit. In a group, only the group's courses and paths are listed.

1. At the top of the homepage, click Skills.
   • For a group, in the left sidebar, click on the group, then at the top, click Skills.
2. Below Skills dashboard, click the Content gap tab.
3. Click on a skill.
4. On the right of a level, click , then Link content.
5. Select one or more courses and paths.
   • Content already linked to this level is selected.
6. Click Confirm.

The courses and paths are tagged with the skill and the level of the row. From the No level row, they are tagged without a level.

Unlink content from a skill

Unlinking removes the skill from a course or path, without confirmation.

1. At the top of the homepage, click Skills.
   • For a group, in the left sidebar, click on the group, then at the top, click Skills.
2. Below Skills dashboard, click the Content gap tab.
3. Click on a skill.
4. Click on the level of the course or path, or on the No level row.
5. On the line of the course or path, click Unlink.
   • You can also unlink content from the level's Link content window: on the right of the level, click , then Link content, clear the course or path, and click Confirm.