Track skills statistics

This feature requires the Skills solution. For more information, contact your Customer Success Partner (CSP).

Admins and managers can see and download the statistics for the skills of their users.

Proficiency is the percentage of a user’s assigned skills where they meet or exceed the expected level. For several users, proficiency is the average of their individual scores.

For upskilling campaign statistics, see Track upskilling campaign statistics. For skill assessment statistics, see Track skill assessment statistics. For content gap statistics, see Identify content gaps. For a user-level, per-skill export, see Create a custom report.

For all tables, only users visible by the connected user are taken into account in the statistics. If you’re a manager, visible users are the managees. If you’re an admin, visible users are members of your group.

Data updates every 6 hours.

Proficiency

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.

The chart Proficiency shows the average proficiency of all visible users over time, with one data point per month computed on the 1st.

• The Today card shows the most recently computed value.
• The trend indicator compares that value to the value on the 1st of the month 3 months earlier. On July 10th, the comparison is against April 1st.
• The Today card and the trend indicator do not change when you select another period.
• Each data point keeps the population that was visible when it was computed. If a user joins or leaves your group or your team, past data points are not recomputed.

Proficiency distribution

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.

The chart Proficiency distribution shows how many users fall into each of 4 proficiency ranges: 0-25%, 25-50%, 50-75%, and 75-100%. Users with no assigned skill do not appear in any range.

Click a range to scroll down to the table Skill gap by user and filter it on the users in that range. Only one range can be selected at a time. Click the range again to show all users.

Skill gap by skill library

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.

A table will display the statistics for skill libraries, with the following columns:

• Library name: name of the library (there must be at least one user who owns a skill in it).
• Proficiency: gauge showing the average proficiency across all skills in the library. Hover over the gauge to see the exact percentage.
• Assessment completion: average percentage of self-assessment completion of skills in that library (regardless of the validation status).
• Number of skills: number of skills in the library owned by at least one user.

You can export the table by clicking Download at the top right of the table. The downloaded file will show one line per user, with the same columns as the table.

Skill gap by skill

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.
3. In the table Skill gap by skills, click on a library.

The table will display the statistics for all skills in that library, with the following columns:

• Skill name: name of the skill (there must be at least one user who owns it).
• Proficiency: gauge showing the percentage of users who have the skill as required and who reached the expected level for that skill. Hover over the gauge to see the exact percentage.
• Level: average proficiency across users (regardless of the assessment status).
• Experts: number of users with the highest possible level on that skill. If there is at least one expert, click on the number to see the detailed list.
• Related content: number of courses and paths linked to that skill.
• Actions: button to create an upskilling campaign from that skill.

You can export the table by clicking Download at the top right of the table. The downloaded file will show one line per skill, with the same columns as the table.

Skill gap by job

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.
3. In the section below the charts, on the right of Skill gap by, select jobs.

You can click on a job to see the details per job, then on a user to see the details for a specific user.

Skill gap by user

1. At the top of the homepage, click Skills.
   • Managers: click General analytics in the left sidebar, then click the Team’s skills tab.
2. Optionally, click Filter on the top left to filter by user registration date, group, user custom field, or job.
3. In the section below the charts, on the right of Skill gap by, select users.

You can click on a user to see their details.

Computation of proficiency

Proficiency is computed per user, then averaged for a population:

• Individual proficiency = number of assigned skills where the user meets or exceeds the expected level / total number of assigned skills
• Proficiency for several users = average of their individual proficiency

A skill counts as reached only if the user is at or above the expected level. There is no partial credit: a level of 2 out of an expected level of 3 counts the same as a level of 0.

The following rules apply:

• Skills that the user has not added to their profile, or has not assessed yet, are ignored.
• Users who have no expected level on any skill are excluded.
• If a skill has several expected levels, the highest one applies. In the table Skill gap by job, the expected level of that job applies.
• If a skill has several qualifiers, only the main qualifier counts.
• If a job requires a skill without an expected level, the skill counts as reached as soon as the user assesses on it.
• Levels pending validation are included.

Proficiency measures a different ratio depending on where you read it: