Check users have their notifications enabled
Check that the email address is correct
If the user’s account is not yet activated, see Track, cancel and renew invitations.
Check the spam folder
Ask users to check their spam folder, in their email software.
To avoid this case for future users, ask them to add
firstname.lastname@example.org to their contact list.
If you added a custom email address, ask them to add it to their contact list as well.
You can send email reminders to users.
Check the firewall
If several users with the same domain name in their email address cannot receive notifications, contact your IT team and ask them to authorize incoming emails from email@example.com (or your custom email address).
Some firewalls automatically block out emails featuring offensive content. If you plan on releasing anti-discrimination programs (e.g "Preventing sexism in the workplace"; "How to deal with discrimination based on race or gender), make sure to contact your IT team to avoid emails being filtered.
If you’ve checked all the steps above, and the user still can’t receive the notification, send us a message from the platform widget. 🙂