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Get answers from the Knowledge Base using AI

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Users with the admin, coach, editor, contributor, or user admin role can ask the AI Companion how to use the platform, and get an answer based on the 360Learning Knowledge Base. Answers come from the Knowledge Base only: the Companion does not use your platform data, your users, or your content to answer these questions.

You can also search for content using AI, track courses and paths analytics using AI, or get help from the AI Companion when playing a course.

  1. At the top of the page, on the right of the search bar, click the AI.svg circle icon.
  2. In the right panel, type your question about using the platform and press enter.

A panel titled AI.svg Companion appears on the right, with the answer and the links to the Knowledge Base articles used as sources. These links carry the 360Learning logo.

The Companion decides how to answer based on your question. You don’t need to select a specific mode, and you can ask about different topics in the same conversation.

This mode is not available on the Android and iOS mobile applications. You can send up to 100 messages per day to the AI Companion: every input you send counts as one message, no matter the length or content (for example, "hello," "yes," or "How can I create a course?"), and the limit resets at 12:00 AM Coordinated Universal Time (UTC).

Below an answer, click thumb-down.svg to report it as unhelpful.

Questions you can ask

Ask how to perform a task, where to find a feature, or how a feature works. For example:

  • "How can I create a course?"
  • "I want to customize my home page"
  • "How can I contact support?"

Contact support from the Companion

When the Companion answers a question about using the platform, you can contact the 360Learning support team from that answer. 360Learning is enabling this feature progressively, starting with selected platforms.

  1. Below the answer, click the question mark icon (Contact support).
  2. Fill out the form. Your name and email address are already filled in.
  3. Click Send.

The ticket includes a reference to your Companion conversation, which the support team can review. To give more context, you can click copy.svg below an answer and paste it into the form.

Users with a free trial platform cannot contact support. The icon doesn't appear on their platform.

See Contact the 360Learning Support team for other ways to contact support.

Check out our blog for more L&D resources.

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