Users with any role on top of learner can ask the AI Companion how to use the platform, and get an answer based on the 360Learning Knowledge Base. Answers come from the Knowledge Base only: the Companion does not use your platform data, your users, or your content to answer these questions.
You can also search for content using AI or track courses and paths analytics using AI.
- At the top of the page, on the right of the search bar, click the
circle icon.
- In the right panel, type your question about using the platform and press enter.
A panel titled Companion appears on the right, with the answer and the links to the Knowledge Base articles used as sources. These links carry the 360Learning logo.
The Companion decides how to answer based on your question. You don’t need to select a specific mode, and you can ask about different topics in the same conversation.
This mode is not available on the Android and iOS mobile applications. You can send up to 100 messages per day to the AI Companion: every input you send counts as one message, no matter the length or content (for example, "hello," "yes," or "How can I create a course?"), and the limit resets at 12:00 AM Coordinated Universal Time (UTC).
Below an answer, click to report it as unhelpful.
Questions you can ask
Ask how to perform a task, where to find a feature, or how a feature works. For example:
- "How can I create a course?"
- "I want to customize my home page"
- "How can I contact support?"
Contact support from the Companion
The Companion cannot create a support ticket. When you ask how to reach support, it directs you to the ? Help Center menu or to the ticket creation form.
See Contact the 360Learning Support team for more information.