Contact the 360Learning Support team

Users with any role on top of learner can contact the 360Learning support team. Users with a free trial platform cannot contact support.

Note regarding mobile: we will fix bugs on the Android and iOS mobile applications, but not bugs happening when accessing the platform through a mobile web browser (such as Chrome or Safari). We therefore strongly recommend installing the mobile app.

For a question about how to use the platform, you can get answers from the Knowledge Base using AI without opening a ticket.

Contact the support team

1. Connect to the platform.
2. On the bottom left of any page, click ? Help Center.
3. From the list, select Help Center.
4. On the bottom right, click Leave us a message.
5. Fill out the form.
6. Click Send.

You can also contact us directly with the form https://support.360learning.com/hc/en-us/requests/new.

CC people in support tickets

You can add people in the CC field of a support ticket, if you send it from the dedicated form.

1. On the top right of any page of the Knowledge Base, click Sign in.
2. Enter the email address and password you used to contact us.
3. Go to https://support.360learning.com/hc/en-us/requests/new.
4. Add the email addresses in the CC field.

Tips for writing efficient requests

We will do our best to offer a solution, regardless of your situation.

That being said, here are a few tips that you can use, which will allow us to help you faster:

• Open one ticket per request. If you have questions about separate features, open a separate ticket for each one. This helps us sort and follow up on each request.
• Search the Knowledge Base first, and tell us which articles you checked.
• Explain what you were trying to do, what you already tried, and what happened. We may be able to suggest a workaround.
• Give at least one specific example, even if the issue impacts several users or items:
  • If the issue is impacting a specific user, please include their email address.
  • If the issue concerns a course, path, or any other specific item in the platform, provide a link.
• If you see an error code, write it down in the message.
• Send us screenshots or video recordings showing the incorrect behavior.

Access your ticket history

1. On the top right of any page of the Knowledge Base, click Sign in.
2. Enter the email address and password you used to contact us.
3. Click Sign in.
4. On the top right, click on your profile picture, and click My activities.

If you forgot your password, click Get a password or Forgot my password in step 2.

If you have an error message, check that cookies are allowed.

• Allow cookies on Google Chrome.
• Allow cookies on Mozilla Firefox.
• Allow cookies on Microsoft Edge.