The user session duration is 30 days, on a given device, and counted from the time of the user’s last activity.
If a user logs in on device A, and then tries to access the platform on device B, the user will have to log in on device B.
- For example, if a user logs in on Nov. 1st, 2024, the session will initially expire on Dec. 1st, 2024. If the user resumes activity on Nov. 30th, 2024 on that same device, the session will be extended and would then expire on Dec. 30th, 2024. If no activity occurs before that date, the user would need to log in again to access the platform.
On the web platform, the user session relies on a cookie, which means that if a user logs in on a browser tab, and then clears the cookies or tries to access the platform in a private navigation tab, they’ll have to log in again.