Answer posts with the Feedback Inbox

  • Updated

Authors, Coaches, Administrators, and all users who are Instructors on a session can access the Feedback Inbox from their notification icon at the top right of the homepage:

  • # Pending comments: When there are posts in your inbox.
  • Feedback inbox: When the inbox is empty.

Tip: Help boost your Learner engagement by taking some time every few days to answer or like all of your posts.  The clean Feedback Inbox won't hurt either! 

Post types
Authors and co-authors A learner comments or replies in your course or activity.
Instructors
  • A learner comments or replies in your course.
  • A learner posts in a program session Messages section.
All users with access to the inbox
  • A user answers a discussion that you participated in.
  • A user tags you in a comment (anywhere), post, or reply.

 

Answer a specific post (and mark it as completed)

Marking a post as completed allows you to quickly identify when a new one arrives.

  1. At the top right of the homepage, click on the bell icon, then # Pending comments.
  2. In the Pending section, click the post.
  3. Answer the post.
  4. On the bottom right of the initial post, click Mark as completed.
  5. On the top right, click the "X" button.

The post now moved to the section Completed.

Answer posts in batch (and mark them as completed)

Marking posts as completed allows you to quickly identify when a new one arrives.

  1. At the top right of the homepage, click on the bell icon, then # Pending comments.
  2. In the section Pending, click the post at the top.
  3. Answer the post.
  4. On the bottom right of the initial post, click Mark as completed.
  5. On the bottom, click NEXT MESSAGE.
  6. Repeat, until you've answered all pending posts.

All posts are now in the section Completed.

Mark a completed post back as pending

If you notice there is a remaining pending action on a post marked as completed, you can mark it back as pending.

  1. At the top right of the homepage, click on the bell icon, then # Pending comments.
  2. In the section Completed, click MARK AS PENDING.

The post now moved to the section Pending.

Deactivate email notifications (and keep receiving posts in the Feedback Inbox)

You can deactivate the following email notifications, in your personal settings, and still receive posts in the Feedback Inbox, within the platform:

  • A user posts a comment on educational content I created or one of my posts.
  • A user posts a comment in a program session for which I am an instructor.
  • A reply is posted in a discussion I am participating in.

Notification emails for direct mention cannot be deactivated.

Check out our blog for more L&D resources.