Understand the activity suspension rules

  • Updated

Activity suspension rules for the web platform

We suspend a user’s screen after 15 minutes of inactivity when playing a course on the web platform (except if the activity is a document, or if the course is a SCORM — see the next sections). Users may then resume their activity by clicking on a button at the top right.

If a user performs one of the following actions in a course, they are considered active (the 15 minutes timer resets to zero when the action is performed):

  • click;
  • scroll;
  • move the mouse;
  • press a key.

Activity suspension rules for Documents

We suspend a user’s screen after 15 minutes when playing a Document activity in a course (including videos and Iframes), even if the user clicks, scrolls, moves the mouse or presses a key inside the document frame.

If the user clicks, scrolls, moves the mouse or presses a key anywhere outside the document frame (for example: in the forum), the user is considered active, and the 15 minutes timer resets to zero when the action is performed.

Activity suspension rules for videos

  • If the video is hosted on the 360Learning platform (uploaded as documents, or recorded from the course editor), we will identify clicks, scrolls, moves and keys. But we recommend a maximum duration of 15 minutes, to avoid the activity suspension in case learners play them without touching their keyboard or mouse.
  • If the video is hosted elsewhere (see Add a video to a course), the rules of regular documents apply.

In both cases, videos will restart at the beginning (or the beginning of their excerpt, if one is selected) after an activity suspension.

Activity suspension rules for SCORM courses played on the web platform

SCORM courses do not have activity suspension.

Activity suspension rules for the mobile apps

Mobile apps do not have activity suspension.

Additionally, the time spent on courses in the mobile apps is counted only if the app is open (the timer stops if the app is in the background, or the device is in standby).

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