Add users when they already have an active account

When registering a user, you may bump into this error code: The user already has an active account

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This means that the email address has already been taken on another 360Learning platform. 

Panic not! In this article, we will walk you through 2 workarounds. 

 


 

Delete the active account

Here's how you can delete the account:

  1. Contact the user and ask them to delete their account. For instance, they may have created a free trial account on 360Learning.
  2. Once the account has been deleted, you can register them.
📚 For more information: click here to know how to delete your Free Trial account. 

 


 

Register the user by using an alias

✅ This is the option you should go for if the email is being used by another 360Learning client and you can't delete it.

Here is how you can register a user with an alias:

  1. Go back in the Users > Add users menu
  2. Instead of using the initial email address, use john.doe#training@mail.com
  3. They will have to use john.doe#training@mail.com to log in via the portal

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💡 Tip: you can type in anything after the # key ("training", "learner" or even "test"), the user will still receive the email in their inbox. 
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