Delete the active account
Here's how you can delete the account:
- Contact the user and ask them to delete their account. For instance, they may have created a free trial account on 360Learning.
- Once the account has been deleted, you can register them.
📚 For more information: click here to know how to delete your Free Trial account.
Register the user by using an alias
✅ This is the option you should go for if the email is being used by another 360Learning client and you can't delete it.
Here is how you can register a user with an alias:
- Go back in the Users > Add users menu
- Instead of using the initial email address, use firstname.lastname@example.org
- They will have to use email@example.com to log in via the portal
💡 Tip: you can type in anything after the # key ("training", "learner" or even "test"), the user will still receive the email in their inbox.