The 360Learning Support Team is here to help you make the most of your training platform.
Contact the 360Learning Support Team
Via your platform
To contact the Support Team on your platform
- Click the contact widget on the bottom-right corner
- Type in a keyword in the search bar
- Browse articles via the widget
- If you can't find an article that helps, click Leave us a message
Via the Knowledge Base
The 360Learnning Knowledge Base is available here: https://support.360learning.com
In the Knowledge Base, you will find:
- Online tutorials on how to use your 360Learning platform
- Recommendations on the best online resources to create training content, and how to upload them onto your platform
- Best practices
- Technical guides
- ... and much more!
The Support team is available by email via firstname.lastname@example.org
Contacting the Support Team: 3 tips
Here's the baseline: the more we are able to reproduce your issue, the fastest we will be able to assist you.
From experience, here are 3 tips on how to help us help you:
- Are you coming across an error code? Something displaying incorrectly? Send us a screenshot!
- If your Learners are experiencing issues: provide us with their name/email and the program or course involved.
- To help us reproduce the issue, walk us through the steps you take that lead you to the issue. A list with bullet points can go a long way!