How to contact 360Learning Support?

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The 360Learning Support Team is here to help you make the most of your training platform.

 


 

Contact the 360Learning Support Team

Via your platform

Important: the Support contact widget is available to L&D teams and Trainers (Owner/Admin/Instructor/Author) only. It is not available for Learners.

 

To contact the Support Team on your platform

  1. Click the contact widget on the bottom-right corner

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  2. Type in a keyword in the search bar

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  3. Browse articles via the widget

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  4. If you can't find an article that helps, click Leave us a message

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Via the Knowledge Base

The 360Learnning Knowledge Base is available here: https://support.360learning.com

Tip: bookmark this URL to get help at any time!

 

In the Knowledge Base, you will find:

  • Online tutorials on how to use your 360Learning platform
  • Recommendations on the best online resources to create training content, and how to upload them onto your platform
  • Best practices 
  • Technical guides
  • ... and much more!

 

Via email

The Support team is available by email via support@360learning.com

Important: the Support team only operates via email 💌. We don't provide phone Support.

 


 

Contacting the Support Team: 3 tips

Here's the baseline: the more we are able to reproduce your issue, the fastest we will be able to assist you.

From experience, here are 3 tips on how to help us help you:

  1. Are you coming across an error code? Something displaying incorrectly? Send us a screenshot!
  2. If your Learners are experiencing issues: provide us with their name/email and the program or course involved. 
  3. To help us reproduce the issue, walk us through the steps you take that lead you to the issue. A list with bullet points can go a long way!
Have more questions? Submit a request