A video isn't working

There can be several reasons that explain why a video is encountering issues:

1 - Caches

Remember to empty your browser's caches.

2 - Internet connection

Check your bandwidth, a poor Internet connection hinders launching/playing videos.

Click here to check your bandwidth: http://www.speedtest.net/fr/ 

3 - Your browser

We recommend that you use Google Chrome for optimum use of the platform.

See also: Which browsers are compatible with 360Learning?

4 - Update Adobe Flash Player

Read this article for more details.


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