Your Billing Plan - 360Learning Premium

In the following article we'll cover all your questions regarding billing & your billing plan:

1 - How does this work?

2 - Examples

3 - Help! The payment couldn't be processed!



1 - How does this work?

You are charged on a monthly basis on the date of your subscription anniversary.

This is the date that 360Learning bills the customer. This date is the date that the account was created, it is specific to your account and it cannot be changed. 

You are charged every month for each member that has had access to your platform during the previous billing period.


Each new billing period starts when you receive your invoice. 

Good to know: If a customer creates the account on the 29th, 30th, or 31st of the month, the anniversary date will automatically be the first day of the following month.


2 - Examples

If you created your account on the 5th of May, you will then be charged on the 5th of each month

On the 5th of July, you will be charged 8€ for all the members who have had access to your platform during the previous billing period : between the 5th of June and the 5th of July, even for a short period of time.

For instance: If you invite a member on the 4th of July and delete that same member from your platform on the 6th of July, you will be charged twice (for two billing periods) for that member: for the period 5th of June - 5th of July AND 5th of July - 5th of August.


3 - Help! The payment couldn't be processed!

If the payment could not come through, the platform will operate a new attempt 2 days later (5 attempts max.)

In total, this gives you 10 days to update your credit card before your account is deleted.

En totalité, vous avez donc environ 10 jours pour mettre à jour votre CB avant suppression du compte. 


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