In the following article we'll cover all your questions regarding billing & your billing plan:
You are charged on a monthly basis on the date of your subscription anniversary.
This is the date that 360Learning bills the customer. This date is the date that the account was created, it is specific to your account and it cannot be changed.
You are charged every month for each member that has had access to your platform during the previous billing period.
Each new billing period starts when you receive your invoice.
Good to know: If a customer creates the account on the 29th, 30th, or 31st of the month, the anniversary date will automatically be the first day of the following month.
Ex. 1 : I wish to train 10 people in January: I sign them up for my training and will have to pay 80 euros by the end of the month.
Ex 2 : In February, I wish to deliver trainings to 3 people, who are not related whatsoever to the group I had in January and which will no longer need to access my platform. I can deactivate temporarily the account of the 10 trainees I had in January, and sign up 3 learners in February. I will have to pay 24 euros by the end of February for these 3 learners.
Of course, I can reactivate the account of any of my 10 trainees in a few months, their training data will stil be available (statistics, history)...
If the payment could not come through, the platform will operate a new attempt 2 days later (5 attempts max.)
In total, this gives you 10 days to update your credit card before your account is deleted.