360Learning is a collaborative learning platform that relies on social interactions between trainees.

In this article you’ll find out more about the main features related to user management:

Find users
- Find active users
- Find deleted users
Edit a user's profile
Manage social interactions
- Trace a comment back
- Delete a comment
Delete users
Change a user’s email and password
- Change email
- Reset password

Find users

Active users

In the My Workspace > Users > All, you will find an overview of all the users on the platform. Click on any profile to know exactly the groups they belong to:

Deleted users

You can access the profile of deleted users from the Dashboard > Users > Deleted menu. Learner progress and overall learning analytics are still available and downloadable in CSV format.

💡Did you know? You can generate a CSV export from the Dashboard > Sessions menu to retrieve a user's deletion date:

If the time of deletion = 00:00: the user was deleted automatically
If the time of deletion ≠ 00:00: the user was deleted manually

Edit a user's profile

Head over to the My Workspace > Users menu and click on the profile you wish to edit.

Here are the elements you can edit:

Name and surname
Additional Information
Email address
Groups & role(s) in groups
Label(s)
Date of automatic deactivation (optional)

Please note: for reasons of confidentiality, only users can edit their name, surname and password.

Manage social interactions

Trace a comment back

You can locate comments at any time on your Home:

Hover over the puzzle-piece shaped icon to find out more about the training from which the comment was posted
Hover over the group icon to find out the group via which the comment was posted

Delete a comment

You can delete a comment:

From your Home: hover over the pencil icon and click on Delete
From any discussion forum: hover over the pencil icon and click on Delete

Delete users

Remove a user from a group

There are two ways by which you can remove users from a group:

First, from the group settings. Go to the Members menu and click on the "+" sign to un-check the learner's name.
You can also remove users from the My Workspace > Users menu. Click on any profile and un-check the role of the learner:

Remove a user from the platform

To remove an account altogether, go to the My Workspace > Users > Delete users menu and click on the profile you'd like to remove. You can also remove accounts in bull via the My Workspace > Users > Delete users > Delete multiple accounts menu.

Also, you can set a deactivation date for a learner via their profile:

Manage deleted accounts

You can still access the learning analytics for deleted accounts via the Dashboard > Users > Deleted menu.

You wish to reactivate an account which has been deleted? All you have to do is send a new invite to the account using the same address.

When you reactivate an account:

Groups are not reactivated. You will have to add the learner into the group
Programs are reactivated (as long as the program session is still open)
Managers are reactivated
Labels are reactivated
Learning analytics are reactivated.

💡Please Note: if you set an account which had been deactivated, you will reinitialize previous settings. This includes the former password!

Change a user’s email and password

As an admin, you can change the email address and reset the password of any user.

Note: for confidentiality reasons, admins can only reset the password of a user, not explicitly change it.

Change the email address of a user

In the top bar, hover over My workspace and click Users
Click on a user in the list
Protip: you can search for a user by clicking on the search button on the top right.
Click Change email address
Enter the new email address, and click MODIFY

Reset the password of a user