360Learning is a collaborative learning platform that relies on social interactions between trainees.

In this article you’ll find out more about the main features related to user management:

• Find users
  • Find active users
  • Find deleted users
• Edit a user's profile
• Manage social interactions
  • Trace a comment back
  • Delete a comment
• Delete users
  • Remove from a group
  • Remove from the platform
  • Manage deleted accounts
• Change a user’s email and password
  • Change email 
  • Reset password 

 

Find users

Active users

In the My Workspace > Users > All, you will find an overview of all the users on the platform. Click on any profile to know exactly the groups they belong to:

Deleted users

You can access the profile of deleted users from the Dashboard > Users > Deleted menu. Learner progress and overall learning analytics are still available and downloadable in CSV format.

💡Did you know? You can generate a CSV export from the Dashboard > Sessions menu to retrieve a user's deletion date:

• If the time of deletion = 00:00: the user was deleted automatically
• If the time of deletion ≠ 00:00: the user was deleted manually

 

Edit a user's profile

Head over to the My Workspace > Users menu and click on the profile you wish to edit.

Here are the elements you can edit:

• Name and surname
• Additional Information
• Email address
• Groups & role(s) in groups
• Label(s)
• Date of automatic deactivation (optional)

Please note: for reasons of confidentiality, only users can change their password.

 

Manage social interactions

Trace a comment back

You can locate comments at any time on your Home:

• Hover over the puzzle-piece shaped icon to find out more about the training from which the comment was posted
• Hover over the group icon to find out the group via which the comment was posted

Delete a comment

You can delete a comment:

• From your Home: hover over the pencil icon and click on Delete
• From any discussion forum: hover over the pencil icon and click on Delete

 

Delete users

Remove a user from a group

There are two ways by which you can remove users from a group:

• First, from the group settings. Go to the Members menu and click on the "+" sign to un-check the learner's name.
• You can also remove users from the My Workspace > Users menu. Click on any profile and un-check the role of the learner:

Remove a user from the platform

To remove an account altogether, go to the My Workspace > Users > Delete users menu and click on the profile you'd like to remove. You can also remove accounts in bulk via the My Workspace > Users > Delete users > Delete multiple accounts menu.

Also, you can set a deactivation date for a learner via their profile:

Manage deleted accounts

You can still access the learning analytics for deleted accounts via the Dashboard > Users > Deleted menu.

You wish to reactivate an account which has been deleted? All you have to do is send a new invite to the account using the same address.

When you reactivate an account:

• Groups are not reactivated. You will have to add the learner into the group
• Programs are reactivated (as long as the program session is still open)
• Managers are reactivated
• Labels are reactivated
• Learning analytics are reactivated.

💡Please Note: if you set an account which had been deactivated, you will reinitialize previous settings. This includes the former password!

 

Change a user’s email and password

As an admin, you can change the email address and reset the password of any user.

Note: for confidentiality reasons, admins can only reset the password of a user, not explicitly change it.

Change the email address of a user

1. In the top bar, hover over My workspace and click Users
   
   
   
   

2. Click on a user in the list
   Protip: you can search for a user by clicking on the  search button on the top right.
   
   

3. Click Change email address
   
   
   
   

4. Enter the new email address, and click MODIFY
   
   
   

Reset the password of a user

Note: for confidentiality reasons, admins can only reset the password of a user, not explicitly change it.

1. In the top bar, hover over My workspace and click Users
   
   
   
   

2. Click on a user in the list
   Protip: you can search for a user by clicking on the  search button on the top right.
   
   

3. Click the  password reset button
   
   Note: this will directly send an email to the user; you will not be asked for confirmation.