360Learning is a collaborative learning platform that relies on social interactions between trainees.

In this article you’ll find out more about the main features related to user management:

• Find users
  • Find active users
  • Find deleted users
• Edit a user's profile
• Manage social interactions
  • Trace a comment back
  • Delete a comment
• Delete users
• Change a user’s email and password
  • Change email 
  • Reset password  

Find users

Active users

In the My Workspace > Users > All, you will find an overview of all the users on the platform. Click on any profile to know exactly the groups they belong to:

Deleted users

You can access the profile of deleted users from the Dashboard > Users > Deleted menu. Learner progress and overall learning analytics are still available and downloadable in CSV format.

💡Did you know? You can generate a CSV export from the Dashboard > Sessions menu to retrieve a user's deletion date:

• If the time of deletion = 00:00: the user was deleted automatically
• If the time of deletion ≠ 00:00: the user was deleted manually

Edit a user's profile

See Edit a user’s profile.

Manage social interactions

Trace a comment back

You can locate comments at any time on your Home:

• Hover over the puzzle-piece shaped icon to find out more about the training from which the comment was posted
• Hover over the group icon to find out the group via which the comment was posted

Delete a comment

You can delete a comment:

• From your Home: hover over the pencil icon and click on Delete
• From any discussion forum: hover over the pencil icon and click on Delete

Delete users

See Delete a user. 

Change a user’s email and password

As an admin, you can change the email address and reset the password of any user.

Note: for confidentiality reasons, admins can only reset the password of a user, not explicitly change it.

Change the email address of a user

1. In the top bar, hover over My workspace and click Users
   
   
   
   

2. Click on a user in the list
   Protip: you can search for a user by clicking on the  search button on the top right.
   
   

3. Click Change email address
   
   
   
   

4. Enter the new email address, and click MODIFY
   
   
   

Reset the password of a user

Note: for confidentiality reasons, admins can only reset the password of a user, not explicitly change it.

1. In the top bar, hover over My workspace and click Users
   
   
   
   

2. Click on a user in the list
   Protip: you can search for a user by clicking on the  search button on the top right.
   
   

3. Click the  password reset button
   
   Note: this will directly send an email to the user; you will not be asked for confirmation.