As part of your program monitoring strategy, you have the option to follow-up with your learners.
In this article, you’ll find information on:
2 - Sending a reminder from the program settings page
3 - Sending a reminder from the program dashboard
5 - Follow-up with program invitations
An automatic follow-up message is sent to all learners who haven’t activated their account 7 and 14 days after receiving a program invitation email.
A message is also automatically sent 24 hours before the end of a program to all learners who haven’t yet completed the program.
2 – Sending up a reminder from the program settings page
You can set up a manual follow-up message from the program session menu :
- Go to the Trainings > Programs menu and choose the program
- Click on the gear icon
to access the program settings - Select the desired session from the Session box (left-hand side of the screen)
- Click on Send a reminder
In the window that opens, you can select the users you want to send a message to. You can filter your follow-up message by label and platform registration date:
You have the option of personalizing your follow-up message:
3 - Sending up a reminder from the program statistics
From the session statistics, you can follow-up with learners based on their progress in the program:
- Go to the Trainings > Programs menu and choose the program
- Click on the gear icon to access the program settings
- Select the desired session from the Session box (left-hand side of the screen)
- Click on the stats icon
The Course Progress chart shows learner progress for the courses that make up your program.
Click on the bars on the chart to obtain a list of learners based on their progress in the program and follow-up with them.
In the above illustration, we can see:
- "Enrolled": 5 learners were invited but didn’t click on the link in the email invitation. They’ll receive an automatic reminder 7 and 14 days following their registration date.
- "Registered Members": 54 people haven’t started the first course yet
- "Course #1": 3 people started, but haven’t finished, the first course
- "Course #2": 1 person has started course 2 but hasn’t finished yet
You can monitor follow-up messages sent to your learners. Navigate to the program session menu and click on Send a reminder to access your follow-up message history.
The window that opens will allow you to send follow-up messages and consult the number of messages and dates of previous follow-up messages that have been sent to learners:
5 – Follow-up with program invitations
From the Settings and Users tab, the platform Owner and Administrators can send reminder emails following learner invitation emails.
This concerns all learners that received an invitation to join the platform by email but haven’t registered or set up their account.
You can send a reminder by clicking on the arrow icon.