The platform sends automatic reminders to learners registered to a program session.
You can also send manual email reminders to learners or groups of learners, and monitor those reminders.
You can also send reminders to learners on mobile →
Automatic reminders
We send an automatic email reminder 7 days, then 14 days after a users’ invitation, if they still haven’t created their account.
If a user hasn’t finished a program session to which they are registered, we send an automatic email reminder 24 hours before the end of the session.
Enable inactivity reminders on a session
On top of the mandatory automatic reminders above, session instructors and platform administrators can enable optional automatic inactivity reminders in a program session, which are sent 2 days, then 7 days after the learner’s last activity on the program session.
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
PROGRAM SESSIONS
. - On the right of the name of a session, click
Edit
- On the bottom of the section
Session general properties
, clickAdvanced options
. - Check the box
Send automated reminders
.
Send manual reminders to learners who haven’t finished a program session
Coaches of groups assigned to a program session, program session instructors and platform administrators can send manual reminders to learners from the settings of a program session.
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
PROGRAM SESSIONS
. - On the right of the name of a session, click
Edit
- On the left, in the section
Manage this session
, clickSend a reminder
. - By default, all users who haven’t finished the session are selected. Uncheck those you want to exclude from the reminder, then click
CONFIRM
on the bottom right. - Enter the message for your reminder, then click
OK
.
Learners will receive an email notification, with a link to the session.
Send manual reminders to learners about path sessions
Instructors, coaches, group administrators, and platform administrators can send path reminders to learners from the path session results and statistics page.
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
PATHS
. - On the right of the name of a path, click
Results and statistics
- Under the Sessions section, on the right of the name of a session, click
Results and statistics
- On the right of the statistics section, click the bell icon
- Select the user(s) that you would like to send a reminder to.
- Click
NEXT
. - Select your preferred method to send the reminder:
- News Feed: A message will auto-populate with a link to the training, as well as a mention of the selected user(s).
- Email: You will be given a menu to enter the body of the email.
- Click
SEND
.
Learners will receive an email notification, with a link to the session.
Send manual reminders to learners who reached a specific course
Coaches of groups assigned to a program session, program session instructors and platform administrators can send manual reminders to learners from the settings of a program session.
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
PROGRAM SESSIONS
. - Click on a session.
- In the section
Progress by course
, click on the histogram bar of a course. - By default, all users who reached this course are selected. Uncheck those you want to exclude from the reminder, then click
CONFIRM
on the bottom right. - Enter the message for your reminder, then click
OK
.
Learners will receive an email notification, with a link to the session.
Send reminders to managees
Managers can send custom reminders to their managees, for each training item to which they are registered or enrolled.
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
MANAGEES
. - On the top right, in the list of training items, on the right of the column with the number of learners, click
Send reminder
- The list of training items can change depending on whether you chose
Due date
orEnrollment date
in the filter on the top of the page. See Track statistics of managees for more information.
- The list of training items can change depending on whether you chose
- Select users.
- Users are ordered by ascending order of completion rate.
- You can filter learners by registration date, by clicking
Filter
on the top right.
- On the bottom right, click
NEXT
. - Click
Newsfeed
to post a message in the sectionMessages
of a group, orEmail
to send an email. - Enter the text of your message or email, then click
SEND
.
Monitor reminders
- In the left sidebar of the homepage, click
Dashboard
. - In the left sidebar, click
PROGRAM SESSIONS
. - Click on a session.
- On the top right of the section
Individual results
, clickSEND A REMINDER
.
Under each learner's name, a line indicates how many reminders they've been sent for this program session, and the day and time when the last reminder was sent. You can click on the line to show all reminders for that user.
Send invitation reminders to users who don’t have an account on the platform
Administrators and user administrators can send reminders for group invitation.
Resend an invitation to a single user
- In the left sidebar, click on a group.
- At the top right, click
+
→User
. - In the left sidebar, click
Invitations
. - In the table, on the right of the user, click
Resend invitation
Resend an invitation to multiple users
- In the left sidebar, click on a group.
- At the top right, click
+
→User
. - In the left sidebar, click
Invitations
. - On the top right, click
SEND A REMINDER
. - Select the users.
- You can filter learners by registration date, by clicking
Filter
on the top right.
- You can filter learners by registration date, by clicking
- On the bottom right, click
NEXT
. - Enter the text of your message, then click
SEND
.