Managing Notifications

Notifications keep you updated on platform activity. Find below:

1 - A complete list of notifications generated by the platform

2 - Tips for managing notifications

3 - A help section for problems related to notifications

 

1 – Complete list of notifications generated by the platform

A – I’m the Owner/Administrator

  • Workspace Administration
    • Reminder of automatic member deactivation (24 hours before deactivation)
    • Weekly e-learning activity report
    • Program completed: activity report available
    • Member has joined the e-learning platform
  • Public Channel management (for the Owner and Admins of the group that represents the company)
    • Request for information on the Public Channel
    • New registration request on the Public Channel
    • Training purchase confirmation

B – I’m a Group Coach

  • A trainee posted a message on the group wall that I’m a Group Trainer for
  • A trainee posted a document on the group wall that I’m a Group Trainer for

C – I’m the course Author/Co-Author

  • A new document is ready to be used for the course
  • Invitation to be a course Co-Author

D – I’m the program Tutor

  • Program administration:
    • A program ends in 48h
    • Completed program: program report
  • Program progress updates:
    • Member has started a pogram that I’m the Tutor for
    • Member has continued a program that I’m the Tutor for
    • Member has completed a program that I’m the Tutor for
  • Correction and validation
    • You have a new open question to correct
    • A member has reached a step in the program that needs your validation
  • Social activity
    • A comment was posted (on a document / outline / question) on a program that I’m the tutor for
    • A member liked a document
    • A member liked a comment

E - I’m the Manager of a Trainee

  • I need to confirm the validation step of a trainee that I manage
  • A trainee that I manage has started a program
  • A trainee that I manage has continued a program 
  • A trainee that I manage has completed a program 

F – I’m a Trainee

  • Invitation and training program
    • Invitation to join the group
    • Program registration
    • A seat has opened for a program in open access in the catalog
    • Invitation reminder after 7 days (if the invitation hasn’t been accepted)
    • Invitation reminder after 14 days (if the invitation hasn’t been accepted)
    • Your weekly activity report (if you’ve completed a program the previous week or if a program ends this week) 
    • New program available
    • Reminder: you have a program to complete (24 hours before program end date)
    • Reminder: you have a program to complete (after 2 days of inactivity if the option has been selected in the program settings)
    • Reminder: you have a program to complete (after 7 days of inactivity if the option has been selected in the program settings)
    • Reminder: webinar (1 hour before)
    • Reminder: webinar about to begin
    • Reminder: attended class (24 hours before)
    • Certificate received
  • Correction and validation
    • An open question has been corrected, you can continue your program
    • A validation step has been accepted
  • Social activity
    • I have been tagged in a program/group newsfeed
    • A message has been posted on my homepage
    • A message has been posted on my group wall
    • A learner liked my comment
    • A comment was published on content that I liked
  • Public Channel
    • Purchase confirmation
    • Registration to the program

 

2 – Tips for managing notifications

You don’t want to receive messages from the platform? Zero email policy at your company? No worries, you can configure your platform notification settings.

A - Disable specific notifications (recommended)

You can configure the notifications that you want to receive from the platform.  

For each role, here’s the list of notifications that can be unselected from the My Settings > NotificationsScreen_Shot_2018-04-18_at_16.43.02.png menu:

  • I'm the Owner/Admin/Tutor/Coach/Manager:

Google_Chrome_2018-08-10_16-53-45_2x.png

I'm a learner:

 

Google_Chrome_2018-08-10_16-57-15_2x.png

 

B – Disable all notifications (not recommended)

It is possible to disable all notifications. This should be used only as a last resort because it will block all notifications, even program registration emails:

Google_Chrome_2018-08-10_16-58-17_2x.png

  

3 – Help section for problems related to notifications

📨 An email didn’t arrived or isn’t displaying correctly?

  • First, verify that the message isn’t in your Spam folder. Don't underestimate the power of your junk box ;)
  • Also, check that your inbox hasn't reached its maximum storage capacity
  • Then, you might want to consider adding no-reply@360learning.com and ask your platform administrator to re-send the invitation 
  • As an admin: don't hesitate to activate the Simplified Links option in your platform advanced settings. 
  • If you’re logged in from your work computer, please contact your IT department to see if any software is blocking emails from the platform email address no-reply@360learning.comIf so, your IT team will have to whitelist the address following the procedure listed on pp. 6-7 in our attached Technical Documentation.
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